Job Description

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.
We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!
You will join the CRM Marketing team and report directly to the CRM Marketing Lead. You will work closely with the Digital, Revenue, Product, and RevOps teams to optimize customer retention, engagement, and revenue growth across our client base.

Your impact:

• Own the end-to-end creation and delivery of customer newsletters and tactical campaigns (email, in-app, SMS) for Self-Service and Enterprise audiences
• Segment customer databases to personalize communications and improve relevance at scale
• Monitor and analyze campaign performance (open rates, CTR, conversions) and translate data into actionable optimizations
• Run A/B tests and turn learnings into concrete recommendations for the team
• Explore and implement AI tools to enhance CRM workflows — from content generation and reporting automation to predictive segmentation and dynamic content
• Identify opportunities to automate repetitive CRM tasks, freeing up team bandwidth for higher-value work
• Stay on top of AI trends in CRM marketing and share regular benchmarks and best practices with the team
• Conduct competitive analysis and market intelligence to surface fresh, actionable ideas for Brevo's CRM strategy
• Help refine CRM workflows and contribute to internal documentation and methodology development
• Collaborate cross-functionally with Product, Sales, Revenue, and Content teams on shared initiatives

Who you are:

• You're pursuing a Bachelor's or Master's degree (Bac+3 to Bac+5) in Marketing, Business, Digital Communication, or a related field
• You're genuinely curious about CRM, data, and how AI is reshaping digital marketing
• You've experimented with AI tools (ChatGPT, Claude, Gemini, etc.) and are excited to use them professionally
• You're organized, proactive, and detail-oriented: you don't wait to be told what to do
• You communicate clearly and have a natural customer-centric mindset
• You're comfortable with data and enjoy making sense of performance metrics
• You can juggle multiple projects in a fast-paced, ever-evolving environment
• Familiarity with CRM or marketing platforms (Brevo, HubSpot, Klaviyo, Salesforce, etc.) is a plus, but not required

Why people love working at Brevo:

• A place to grow, together: Join an international team in a bright, collaborative and fast paced environment
• Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.
• Flexible for life: A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.
• A culture that cares: From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.

Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.