Job Description

Overview

SOFTSWISS is hiring a Senior CRM Manager to join our Delivery team.

You’ll take ownership of our CRM ecosystem, driving it's adoption, optimization, and impact across multiple departments while helping scale how we use data to support business growth.

Purpose of the role

You’ll optimize CRM usage across the product teams & marketing, pre-sales, sales, operations functions to improve efficiency and decision-making, and develop reporting and data insights to support performance improvements and strategic initiatives

Key responsibilities

Manage and optimize CRM system usage across multiple teams to improve adoption and efficiency.
Analyze CRM data to generate actionable insights that support business growth and cross-selling opportunities.
Build and improve workflows and automation within the CRM to streamline operations.
Develop internal reporting capabilities, reducing reliance on external tools.
Identify and implement process improvements to enhance CRM performance and usability.
Support and guide different CRM streams, acting as the main point of contact for users.

Required Experience

Analytical mindset & ability to translate insights into actions.
Business processes review & processes improvements experience.
Hubspot "hands on" work experience: 2+ years (setup, automations, users support, system usage optimizations).
Tech knowledge & pipelines, objects data health, configurations experience.
Reports & dashboards creation (SQL knowledge, etc) experience.

Nice to have

CRM systems development experience in Hubspot.
Pipedrive work experience.
Work in CRM Vendor company.
People management experience.
Experience in the iGaming industry.

Our Benefits

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events

About SOFTSWISS

SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management.

To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market.

SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.

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SOFTSWISS IN NUMBERS:

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– #1 provider in crypto gambling

– 36,700+ games available

– 1400+ iGaming projects launched

– 300+ game provider partners

As a market-leading iGaming technology partner, SOFTSWISS upholds its core values: Expertise, Service, Security, and Innovation. This dedication fuels continuous product improvement, ensuring client comfort, satisfaction, and ultimate success.

YOUR TECHNOLOGY PARTNER IN iGAMING:

softswiss.com

order@softswiss.com

BUILD YOUR CAREER AT SOFTSWISS:

SOFTSWISS, an equal opportunity employer with 2,000+ employees from over 30 countries, has offices in 4 key locations. Its main headquarters are situated in Poland, Malta, and Georgia.

#softswisspeople work remotely, in-office, or hybrid

Explore exciting career opportunities at careers.softswiss.com

Industry

IT & Software

Company Size

1,001-5,000 employees

Headquarters

St. Julian's, Malta, MT

Year Founded

2009

Website