Job Description

CRM Manager – Ultra-Luxury Island Resort | Maldives

Step into an extraordinary opportunity at one of the world’s most prestigious island resorts. Surrounded by turquoise waters and discreet elegance, we seek a discerning CRM Manager to elevate our guest engagement strategy and ensure unforgettable stays for an elite global clientele.

The Role

We’re looking for a polished and analytical CRM professional to lead the resort’s customer relationship management strategy. You’ll be entrusted with refining systems, curating personalised guest journeys, and ensuring our data intelligence supports both loyalty and revenue growth.

Key Responsibilities

1. Design and execute CRM initiatives that enhance guest satisfaction and lifetime value.

2. Manage CRM and PMS system configuration, optimisation, and data integrity.

3. Analyse guest data to drive segmentation, targeting, and actionable insights.

4. Collaborate with Sales & Marketing to execute personalised campaigns.

5. Uphold GDPR compliance and best-in-class data hygiene protocols.

6. Oversee campaign performance through testing, tracking, and optimisation.

Ideal Candidate

1. Minimum 3 years’ experience in a similar CRM-focused role within a 5-star luxury hotel or resort.

2. Expertise in CRM and property management systems.

3. Proficient in Excel and data visualisation tools.

4. Deep understanding of guest lifecycle and customer journey mapping.

5. Fluent English required; additional languages highly valued.

6. Strategic, discreet, and project-oriented with excellent interpersonal finesse.

The Package

1. Competitive salary plus monthly service charge (approx. USD 1,500/month).

2. Annual KPI-based bonus (up to 20%).

3. Full expat benefits including flights, furnished accommodation, gourmet meals, and extensive paid leave.

Start Date: Immediate availability preferred (ideally mid-July).

This is your chance to join a truly iconic island destination that celebrates privacy, elegance, and exceptional guest journeys.