Job Description

The Trading Pit is scaling a global multi-asset trading ecosystem across prop-trading and brokerage. We are hiring a CRM & Lifecycle Marketing Manager to own the full customer lifecycle architecture. You will design and execute automated journeys that increase activation, accelerate time-to-purchase, improve retention, and maximize customer lifetime value across a high-volume retail trading funnel.
This role combines strategy, hands-on execution, and measurable revenue impact.

What You’ll Own

• Own the CRM strategy, driving activation, retention, and customer value through automated journeys and segmentation.
• Full ownership of HubSpot automation architecture (workflows, properties, lifecycle
  stages, lead scoring)
• Multi-stage onboarding aligned with funded trading evaluation models
• Use segmentation, customer data, and behavioral triggers to deliver relevant, personalized communications
• Email and multi-channel automation campaigns across the entire lifecycle
• Abandoned cart, post-purchase, upgrade, cross-sell, and reactivation programs
• Drive lifecycle performance through CRM initiatives, with responsibility for improving metrics such as lead-to-client conversion, activation, retention, and time-to-purchase, contributing to overall customer value growth
• Deliverability, CRM hygiene, compliance, and data integrity
• Performance analysis and continuous optimization based on lifecycle metrics
  

Within 6–12 months, you are expected to deliver measurable improvements in conversion, retention, and customer value.

What You Bring

• 5+ years of experience in Lifecycle Marketing, CRM, or Marketing Automation; experience with HubSpot preferred
• Proven track record of building high-performing lifecycle programs with measurable revenue impact
• Strong experience in high-volume B2C ecommerce or similar environments; experience in fintech, brokerage, or gambling is a strong plus.
• Strong analytical mindset with the ability to translate data into structured automation logic
• Understanding of customer journeys in performance-driven acquisition funnels
• Fluent English (Spanish is a plus)

What Makes This Role Different

• Direct ownership of lifecycle growth infrastructure in a scaling fintech
• Exposure to global retail trading markets across multiple asset classes
• High autonomy and direct impact on customer experience and revenue growth
• Close collaboration with performance marketing, product, and data teams
• Opportunity to shape lifecycle architecture during a high-growth phase

Preferred Skills

• Experience managing content workflows and creative production processes.

• Strong stakeholder management skills, comfortable liaising with senior leaders and external partners.

• Problem-solving mindset and adaptability to shifting priorities.

Compensation & Structure

• Competitive base salary
• International team environment
• Provident Fund
• Medical Insurance

This role is suited for a lifecycle operator who can build structured automation systems that directly improve activation, retention, and long-term customer value.