Job Description

The CRM Intern will support the operational execution of Email, SMS, and Direct Mail programs for North America. This role is focused on reporting, QA, documentation, and workflow support to ensure CRM campaigns launch accurately and on time. The intern will work closely with channel managers to maintain CRM operational excellence and consistency across channels.
The ideal candidate is creative with exceptional multi-tasking, project & time management, technical and analytical skills.

JOB RESPONSIBILITIES:

EMAIL & SMS OPERATIONS SUPPORT

• Assist with weekly and monthly reporting for Email and SMS
• Update performance trackers and UTM/link hygiene logs
• Perform QA checks (links, images, rendering, copy)
• Support proof routing and documentation
• Maintain CRM calendars and asset trackers

DIRECT MAIL SUPPORT

• Assist with circulation tracking and version organization
• Maintain project files and proof documentation

COMPETITIVE MONITORING

• Capture competitor emails/SMS using a structured template
• Tag brand, offer type, date, and channel (no insights required)
• Maintain a clean archive in the shared drive

ADMINISTRATIVE SUPPORT

• Take notes during meetings and maintain action-item logs
• Assist with Retail RSVP support and occasional data entry
• Support cross-functional operational requests

KEY PERFORMANCE INDICATORS:

• Accuracy and completeness of QA and reporting tasks
• Reliability and timeliness in delivering assigned work
• Consistency of documentation and trackers
• Reduction of operational workload for CRM channel managers

REQUIREMENTS:

EDUCATION

• BA / BSC in Marketing required / Masters preferred

EXPERIENCE/SKILLS

• Proficiency in Excel/Google Sheets (VLOOKUP, SUMIFS, pivots preferred)
• Strong attention to detail
• Ability to follow structured processes and standard operating procedures
  Organized, responsive, and able to manage multiple tasks
• Interest in CRM operations or digital marketing

BENEFITS INCLUDE:

• Competitive Compensation at $19/hour
• School Credit Offered
• A warm, open, fun, and friendly work environment
• Generous L’Occitane employee discounts

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