Job Description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

As part of the Marketing Department, CRM Team, you will excel and enjoy this position if you are ready to actively handle the following missions:

• LIFECYCLE CAMPAIGN MANAGEMENT

Monitor and analyze campaign performance through detailed reporting

Conduct monthly checks on automated CRM processes to ensure smooth operation

Generate and manage unique promotional codes for customer initiatives

Contribute to the revamp and optimization of customer communications

• CUSTOMER RECRUITMENT & ENGAGEMENT

Prepare and analyze weekly recruitment reports to track performance

Assist in implementing targeted actions to drive customer acquisition

Support the development and enhancement of recruitment communication strategies

• MYCLIENT APP SUPPORT

Provide support to stores in managing MyClient application

Prepare monthly reports to assess program effectiveness

Oversee promotional campaigns and initiatives for loyalty members

• RETAIL & STORE SUPPORT

Track and manage gift card stock and performance

Ensure timely and accurate upload of weekly communications on the company intranet

• TEAM & ANALYTICAL SUPPORT

Assist in processing monthly cost orders and budget tracking

Contribute to the creation of the monthly CRM Dashboard, offering insights into customer behavior and trends

Logistical support for CRM-related events

Who we are looking for:

• Bachelor’s degree in marketing, Business Administration, or a related field
• Customer/client Focus
• Analytical Skills
• Problem solving, proactivity and entrepreneurial spirit
• Relational attitude for internal and external stakeholders
• English fluency

How to be successful in the role and at Sephora:

By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora.

Here, you will find:

• Community: authenticity is embraced, and the strength of our differences fuels our collective spirit
• Working Environment modern offices with break/relax areas for your well-being in the center of Milan. Enjoy our extraordinary planning of activities, such as Annual Convention, team buildings, etc.
• Work-life balance smart working and flexible hours
• Culture of empowerment, learning & growth you will have the tools, space and opportunity to learn, innovate and lead

• Meaningful Rewards competitive tailored welfare offers, free beauty product gifts andaccess to discounts on Sephora and LVMH products
• Work that brings fulfillment from delighting clients every day, to inspiring our industry at large, every action makes a difference
• Sephora Stands positive social and environment impact activities organized by our “Sephora Stands” committee

Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all.

We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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