Introduction:
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
Come join us:
As a MS Dynamics CRM Functional Manager, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community.
This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.
Together we do what matters.
What you'll do:
Consult and advise our clients and internal stakeholders on uses of technology to solve business problems
Participate in client workshops to analyze and design solutions for workstreams
Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis
Write functional specifications and collaborate with the technical team to ensure functional requirements are understood
Prototype, configure, and test respective business processes
You have a passion for learning along with good business sense and time management
You know how to manage your clients’ expectations effectively
Strong consulting skills and client-facing experience with an implementation partner and/or end user
You’ve likely achieved a Bachelor’s degree or equivalent in a relevant field
Experience with the Microsoft Dynamics 365 Customer engagement modules Sales and Customer service is a must, Field services and marketing are nice to have.
Good functional knowledge about power platform
Experience on many full-cycle implementation of Microsoft Dynamics 365 CE or Dynamics CRM
Experience managing/leading teams both on and offshore is nice to have, but not required
Be able to communicate in Arabic and English
About you
Characteristics that can spell success for this role:
Consultative, collaborative, relationship builder
Resilient, adaptable, flexible
Intellectually curious and passionate about tech
Client-centric attitude
Passion for learning and development
Avanade is the world’s leading expert on Microsoft. Trusted by over 7,000 clients worldwide, we deliver AI-driven solutions that unlock the full potential of people and technology, optimize operations, foster innovation and drive growth.
As Microsoft’s Global SI Partner we combine global scale with local expertise in AI, cloud, data analytics, cybersecurity, and ERP to design solutions that prioritize people and drive meaningful impact.
We champion diversity, inclusion, and sustainability, ensuring our work benefits society and business.
