工作职责：CRM System Management
Manage and maintain the CRM system to ensure accurate and reliable customer, distributor, outlet, sales, and inventory information.
Customer and Outlet Management
Register, update, verify, and maintain customer and outlet records, including outlet mapping and classification across different territories.
Sales Data Management
Capture, monitor, and analyze sales transactions, purchase orders, customer orders, and sales performance data from the field.
Distributor Management
Support the registration and management of distributors, monitor their activities, and ensure that distributor information and transactions are properly updated in the CRM.
Pre-Sales Support
Provide technical and operational support to pre-sales representatives and van sales teams using the CRM system, including resolving login, synchronization, and data-entry issues.
Purchase Order Management
Monitor the creation, processing, and status of purchase orders in the CRM and ensure that orders are accurately recorded and followed up.
Inventory Monitoring
Track inventory information through the CRM and identify discrepancies between system records and physical stock to support effective stock management.
CRM Data Analysis and Reporting
Generate regular CRM reports on sales, orders, outlet coverage, inventory, distributor performance, and other key performance indicators to support management decisions.
System Troubleshooting and User Training
Identify and report CRM-related technical issues and train sales staff, promoters, and other users on the proper use of CRM features and procedures.
CRM Improvement and Performance Monitoring
Monitor CRM usage and identify areas for improvement, recommend system enhancements, and work with relevant departments to improve sales automation, data accuracy, and overall CRM effectiveness.
任职资格：Bachelor's degree in Information Technology or any related field
Sunda International was founded in 2004, with its headquarters located in Guangzhou, China. After more than two decades of hard work and dedication, Sunda is dedicated to the research and production of ceramic products, sanitary ware, hygiene products, household daily care products, personal care items, hardware products, and more. Its business network now spans over 20 countries and regions worldwide.
Over the years, Sunda International has been among the top exporters to Africa and has established subsidiaries in Ghana, Tanzania, Kenya, Côte d'Ivoire, Senegal, Uganda, Zambia, Nigeria, Cameroon, Benin, Burkina Faso, South Africa, as well as in Peru in South America，creating a complete industrial chain integrating manufacturing, marketing network, strategic procurement, sea and land transportation, and warehouse management. Sunda International has always prioritized people-oriented approaches and conducted business with integrity. It has created excellent working environments, standardized corporate management systems, and comprehensive employee training systems. The company emphasizes the potential, sense of responsibility, and spirit of challenge of each employee, establishing a high-quality international trade team. While rapidly adapting to changes in the international market, Sunda constantly seizes opportunities, wins customer trust with sustained profitability, and assumes social responsibility through sustainable operation and integrity.
In the future, Sunda International will strive to become a leading multinational conglomerate in emerging markets.
