Job Description

Responsibilities:

• • CRM Strategy & Execution: Plan and execute CRM initiatives across multiple brands (BYD, DENZA, Peugeot, Ford, Quicklane) to enhance customer engagement, satisfaction, and loyalty in alignment with Vantage Automotive and brand CI standards.
  • Customer Experience Management: Oversee end-to-end Customer Feedback Management (CFM) by promptly acknowledging cases, coordinating with stakeholders, and ensuring timely resolution of complaints, low survey scores, and escalated issues in accordance with SOPs.
  • NPS & Performance Improvement: Lead NPS performance for Vantage Automotive Ltd. (VAL) and dealer partners, conducting regular showroom and service centre checks to identify service gaps and implement actionable improvements to meet monthly targets.
  • Ownership Benefits Administration: Manage and administer ownership benefits programs, ensuring timely submission of signups to partners (CPO, Pan Pac) and exploring new partnership opportunities to continuously enhance program offerings.
  • Customer Communication: Manage customer email channels, ensuring professional and timely responses, while effectively disseminating feedback and correspondence to internal stakeholders and principals.
  • Data Management & Compliance: Maintain the integrity and accuracy of the customer database in the CRM (Salesforce), ensuring strict compliance with PDPA regulations, and generate weekly/monthly reports to analyze service levels, NPS trends, and business funnel performance.
  • Process Optimization: Collaborate with Business Process Owners to optimize workflows and customer-centric processes, leveraging CRM and IT tools to drive efficiency and improve the overall customer journey.
  • General Support: Provide support for marketing administration, customer service initiatives, and events, along with other ad-hoc tasks as required.

Requirements:

• Diploma in Business, Marketing, or equivalent fields.
• 1 to 3 years of customer‑facing experience, preferably in CRM, customer service, or automotive-related roles.
• Experience using data analytics tools, including strong proficiency in Microsoft Excel.
• Strong communication skills, both written and verbal, with the ability to engage customers professionally.
• 5 days, office hours, Alexandra
• Job Reference: QXWWR4RR

Please send your updated CV to josie.cha@peopleprofilers.com

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

EA Personnel: Cha Zi Jing Josie
EA Registration No.: R24124843
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9756