As a CRM Developer – Dynamics 365 / CE, you will be responsible for designing, developing, and supporting Microsoft Dynamics 365 Customer Engagement (CRM) solutions aligned with Gainwell application development and quality standards. The role supports the full lifecycle of CRM solution delivery, including requirements analysis, design, development, testing, deployment, and post implementation support.
You will collaborate closely with business stakeholders, functional teams, and technical teams to customize the Dynamics 365 platform and Power Platform components to improve business processes and meet organizational objectives. The role requires strong technical expertise in Dynamics 365, C#.NET, JavaScript, Power Apps, and Power Automate, along with the ability to work independently in a large, matrixed enterprise environment.
This role is strictly involved in application configuration and development activities and does not involve access to Protected Health Information (PHI), Personally Identifiable Information (PII), or any secured or confidential client data. The work is limited to CRM platform development, customization, integration, and support activities and does not include handling or processing of sensitive health or personal information.
Having 6 or more years of experience, this position will be responsible for supporting CRM application initiatives through design, development, testing, and ongoing support.
• Design, develop, and implement Microsoft Dynamics 365 Customer Engagement (CRM) solutions in alignment with Gainwell application development standards.
• Collaborate with business stakeholders and functional analysts to gather, analyze, and document requirements.
• Customize and configure Dynamics 365 entities, forms, views, business rules, workflows, and security roles to meet business needs.
• Develop and maintain custom plugins, workflows, and integrations using C#.NET and JavaScript.
• Build extensions and custom components using Power Apps and Power Automate (Flows).
• Develop and support Power BI reports and dashboards leveraging Dynamics 365 data.
• Perform unit testing, system validation, and support defect resolution activities.
• Provide ongoing application support and maintenance for the Dynamics 365 platform.
• Create and maintain technical documentation, including design specifications, configurations, and deployment guides.
• Ensure CRM solutions comply with Gainwell security, quality, and operational standards.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 6+ years of experience in CRM application development and support.
• Proven hands on experience with Microsoft Dynamics 365 Customer Engagement (CE/CRM).
• Strong development experience with C#.NET and JavaScript.
• Experience developing Power Apps for CRM extensions.
• Experience creating and managing Power Automate (Flows).
• Experience developing Power BI reports using CRM data.
• Strong understanding of Dynamics 365 workflows, configurations, and customization techniques.
• Experience integrating Dynamics 365 with external systems and applications.
• Strong analytical, troubleshooting, and problem solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a large, matrixed enterprise environment.
Remote opportunity
For 50 years, our nation’s federal Medicaid program has worked to improve the health, safety and well-being of America’s most vulnerable populations: low-income families, women and children, seniors, and those with disabilities. With positive health and cost outcomes that pierce inequities and impact economies, the success of these programs is inextricably tied to the prosperity of communities, individual states and the nation as a whole. We think that demands respect and, more importantly, is deserving of a lifetime commitment from innovators who can help those who operate within and around health and human services evolve — in any market at any stage. At Gainwell Technologies, that’s our sole focus.
Built across more than five decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet agencies, health plans and MCOs where they are on their modernization journeys and propel them into the future of public health. Our commitment to innovation, deep experience and ability to leverage insights from customers across 50 states has allowed us to expand on next-generation, cloud-enabled technologies.
Today, Gainwell offers one of the most comprehensive suites of scalable services and solutions on the market — all proven to deliver cost savings, better patient outcomes and an improved provider experience. Equally important to our expanding technologies and results: We bring ideas that bring policies to life.
