Muse Consultancy Services

CRM Developer (Contractor)

Muse Consultancy Services  •  Roodepoort, ZA (Onsite)  •  5 months ago
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Job Description


The CRM Developer will be responsible for developing, customizing, and maintaining our CRM system (e.g., Microsoft Dynamics 365 CRM/Salesforce/etc.
This role requires a strong understanding of CRM development principles, platform-specific development tools, and related technologies.
The ideal candidate will be a problem solver with excellent communication skills and a passion for delivering high-quality CRM solutions that enhance customer experience and drive business efficiency.
The ideal candidate will have experience working with municipalities or government departments.
Responsibilities:
● Development and Customization:
○ Develop and implement custom solutions and extensions within the CRM platform using platform-specific development tools (e.g., JavaScript, C#, plugins, workflows, Apex, Lightning components).
○ Customize standard CRM functionality to meet specific business requirements.
○ Develop and maintain custom entities, fields, forms, and views.
○ Develop and maintain reports, dashboards, and data visualizations.
○ Design and implement data models and database structures within the CRM.
● Implementation and Support:
○ Participate in the full software development lifecycle, including requirements gathering, design, development, testing, and deployment.
○ Provide technical support and troubleshooting for CRM users.
○ Assist with system upgrades and migrations.
○ Create and maintain technical documentation.
● Integration and Automation:
○ Develop and maintain integrations with other systems (e.g., ERP, marketing automation, etc.) using APIs and web services.
○ Implement automation workflows and business rules to streamline processes.
○ Develop and maintain data import/export processes.
● Collaboration and Communication:
○ Collaborate with business analysts, functional consultants, and other developers to understand requirements and deliver solutions.
○ Communicate effectively with stakeholders to provide updates and resolve issues.
○ Participate in code reviews and knowledge-sharing sessions.
● Best Practices and Standards:
○ Adhere to best practices for CRM development and coding standards.
○ Stay up-to-date with the latest CRM platform features and technologies.
○ Ensure the security and performance of CRM solutions.


Requirements


Qualifications and Skills:
● Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
● Proven experience as a CRM Developer, in particular with Dynamics 365 CRM Developer, Salesforce)
● Strong proficiency in platform-specific development tools and languages (e.g., JavaScript, C#, plugins, workflows, Apex, Lightning components).
● Experience with CRM customizations and extensions.
● Understanding of database concepts and SQL.
● Experience with web services and API integration.
● Strong problem-solving and analytical skills.
● Excellent communication and interpersonal skills.
● Ability to work independently and as part of a team
● Experience with power platform is a plus.
● Knowledge of sales, marketing, and customer service processes.
Muse Consultancy Services

About Muse Consultancy Services

Founded by software pioneers, Muse is a software development house offering bespoke Web and App development solutions.

We are also a software consulting firm. Continuous demand for skilled technical talent from our clients gave rise to our staffing division offering highly skilled consultants for their complex business solutions in need, in a noun.

We source, nurture, represent, and supply the various consultants that power each stage of the Software Development Life Cycle.

With Muse, you can expect:

• Scalable Solutions for Dynamic Growth

• State-Of-The-Art Technology Integration

• Unparalleled Expertise in Emerging Trends

• Commitment to Continuous Improvement and R&D

• Proven Track Record of Client Success and Satisfaction

OUR EXPERTISE:

Web & App Development

Excelling in crafting bespoke Web and App development solutions, ensuring your brand shines brightly in the digital landscape and engages users seamlessly across platforms, including:

AI and ML Integration

Harnessing the power of cutting-edge AI/ML technologies to craft intelligent solutions that empower your business to thrive in the digital age.

Data Science

Leveraging advanced data science techniques to transform your data into actionable insights,

driving growth and innovation for your business.

Industry
IT & Software
Company Size
1-10 employees
Headquarters
Johannesburg, ZA
Year Founded
2017
Website
musecs.com
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