Job Description

• Strong written and verbal communication skills with a professional demeanor
• Excellent attention to detail and strong organizational skills
• Proven ability to work independently, manage priorities, and meet firm deadlines
• Experience researching and validating professional contact information using web-based resources and social media
• Basic knowledge of CRM platforms, preferably Salesforce
• Proficiency with Microsoft Office, particularly Excel and Word
• Ability to conduct limited professional outreach by phone or email to verify information
• Strong data-quality mindset, including identifying and resolving duplicate or incomplete records

• Research and enrich incomplete contact records by sourcing missing information, including full name, title, organization, phone number, and mailing address, using public databases, government directories, open-source records, and social media.
• Prioritize and independently manage a contact enrichment queue, tracking progress and flagging records that cannot be resolved through available research methods.
• Enter and maintain accurate, complete contact records in a Salesforce-based CRM in accordance with organizational data standards, converting unqualified leads into qualified contacts.
• Collaborate with internal staff to ensure enriched records meet qualification criteria for CRM implementation.
• Collect, manage, and import contact information from business cards, meeting notes, event attendance logs, and official correspondence.
• Monitor shared inboxes and convert leads into qualified contacts from official correspondence.
• Maintain data integrity by identifying and eliminating duplicate contact and lead records.
• Establish and follow an efficient, repeatable contact enrichment process
• Deliver against a structured timeline, including an initial discovery and access plan, a fully enriched contact list, contact qualification and maintenance, and full process execution and validation.