Tawzef for Recruitment & HR Consultancy

CRM & Customer Experience Manager

Tawzef for Recruitment & HR Consultancy  •  Cairo, EG (Onsite)  •  3 hours ago
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Job Description


Develop and implement the company’s CRM, customer experience, and loyalty strategy.

Maintain a clean, accurate, and actionable customer database, ensuring data quality and proper customer segmentation.

Segment customers by purchase behaviour, engagement, value, preferences, and lifecycle stage, including VIP, active, at-risk, and inactive customers.

Design customer journeys across stores, e-commerce, email, SMS, WhatsApp, social channels, and after-sales touchpoints.

Build and manage automated CRM campaigns for welcome journeys, product launches, birthday messages, reactivation, upselling, cross-selling, and retention.

Develop loyalty and VIP programs that encourage repeat purchase and long-term customer relationships.

Monitor customer feedback, complaints, NPS, CSAT, and service issues; recommend practical improvements to the customer journey.

Analyse customer behaviour, purchase trends, campaign performance, churn, repeat-purchase behaviour, and customer lifetime value.

Prepare CRM dashboards and management reports with clear commercial recommendations.

Work closely with Marketing, Sales, Retail/Boutique teams, E-commerce, Customer Service, Operations, and IT.

Lead CRM/CX team members, set standards for CRM usage, and support staff training.

Ensure customer data privacy, consent management, and CRM governance standards are maintained.


Requirements


Bachelor’s degree in marketing, Business Administration, Information Systems, or a related discipline.

5–7 years of experience in CRM, Customer Experience, Loyalty, Customer Lifecycle, or Customer Marketing.

Experience in retail, e-commerce, luxury, jewelry, watches, fashion, beauty, or another premium consumer sector is strongly preferred.

Hands-on experience with CRM platforms such as Salesforce, Microsoft Dynamics 365, HubSpot, Oracle CX, or similar systems.

Experience in marketing automation and omnichannel campaigns: email, SMS, WhatsApp, push notifications, and digital journeys.

Strong customer analytics, segmentation, and customer-journey-mapping capability.

Advanced Excel; Power BI is preferred. SQL is an advantage.

Strong project management, leadership, communication, and cross-functional stakeholder-management skills.

Strong English communication skills.
Tawzef for Recruitment & HR Consultancy

About Tawzef for Recruitment & HR Consultancy

At Tawzef, we offer a multitude of HR services for businesses in Egypt and the GCC by focusing on quality and time of delivery. We provide companies with human resources management services such as, recruitment, outsourcing, HR consultancy and psychometric assessments.

Local recruitment

Tawzef offers diverse recruitment solutions, including sourcing, headhunting, screening, and candidate interview processes.

we also organize interviews for companies.

Overseas recruitment

Tawzef is a licensed overseas recruitment company. hire all levels of employees (white and blue collars).

our execution team takes on the responsibility of handling all aspects of all process.

Staff outsourcing

Tawzef provides various outsourcing services including manpower by hosting a client's employees all contracts payroll, Tawzef's insurance, and labor relation.

Pre-Hiring Assessments

Business use psychometric assessments to analyze potential hires' personalities. these assessments bring a scientific approach to the evaluation process, to increase employee retention and productivity for new hires. and reduce costs and turnover.

HR Consultancy

Tawzef's consulting team creates HR structure and corporate strategy for small and medium enterprises.

we assess companies to analyze the current performance and build human resources management system.

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
Cairo, EG
Year Founded
2007
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