We are seeking a highly organized and detail-oriented CRM Coordinator to join our automotive team. The ideal candidate will be responsible for managing customer data, supporting CRM operations, ensuring data accuracy, and assisting in customer relationship initiatives to enhance overall customer experience.
The role requires strong analytical skills, attention to detail, and the ability to coordinate between different departments to ensure smooth CRM processes and reporting.
• Implement and follow up a
customer contact plans.
• Execute marketing outreach events as
planned.
• Participate in outreach events. Collect
data during events, and measure ROI for the event.
• Monthly marketing survey for competitors
of brands assigned, with respect to newspapers, radio, outdoor signs, and
others.
• Create monthly marketing research for
competitors’ products, pricing.
• Create campaigns on the system and
executed them.
• Handel customs complaints.
• Update CRM data on the systems.
• Update the CRM data quality weekly.
• Regular cleansing of the CRM data.
• Prepare Monthly marketing activity
report.
• Propose and implement PR events for the
press as needed.
SMG has been one of the leading family corporates in Egypt since its establishment over 55 years ago in 1967 by two entrepreneurs who were able to build a name and reputation unparalleled in the automotive market, the Ghattas brothers: Shawky and Maurice Ghattas.
Over the years, SMG has despite all challenges, became an organization with a vast diversity of companies and activities providing the Egyptian customers with reputable products, brands, and service products of the highest level.
The main focus of business continues to be in the automotive field. Besides being the partner of choice of many top automotive aftermarket spare parts suppliers worldwide, SMG is the sole agent/distributor of PORSCHE, SCANIA, HARLEY-DAVIDSON, as well as a partner in the MERCEDES-BENZ passenger cars operation in Egypt.
In addition to automotive, SMG has grown its business into Real-Estate development, Investments, Pharmaceuticals, and education fields.
SMG’s leadership continuously challenges its team in order to grow and sustain a top market position with targeted growth figures year-on-year.
