Job Description

UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price. 

We are currently recruiting for a CRMCoordinatortojoin our CRM team in UNIQLO Europe This roleis responsible formanaging and overseeing the CRM plan and multi-channel campaign calendar across European markets (Email,SMSand Push).You’llwork cross-functionally to shape campaign strategy, bringnew ideasand testing opportunities forward, and ensure high-quality delivery thatsupports revenuegoals. You will be confident working with numbers, technical set-up and implementation, and translating performance into clear insights

What you will be responsible for 

• Owningandmanagingthe CRM campaign calendar (weekly/monthly), aligning business priorities, marketneedsand stakeholder requests into a clear plan.

• Overseeingend-to-end multi-channel CRM campaignsincluding Email,SMSand Push,ensuringhigh-quality

• Drivingcontinuous improvement in customer engagement and CRM revenue byidentifyingoptimisationopportunities, proposingnew ideasand championing test-and-learn across channels.

• Leadingcampaign performance reporting for theCRM team andsharewith thewiderbusiness: results, insights,learningsand clear recommendations.

• Partneringwithhead office in Japanande-commerceteams to support technical implementation (tracking, tagging, preference/consent, data flows, segmentationlogicand deliverability improvements).

• Buildingandmaintainingstrong relationshipscross-departmentallyensuring smooth delivery and consistent ways of working.

• Drivingprocessimprovements thatincrease scalability across European markets, with a particular focus on automation and reducing manual tasks

• Providinghands-on support across all CRM channels whenrequired

• Beingaccountable for on-time, error-free delivery—ensuring campaigns are sent exactly as intended, with robust checks and sign-off.

Skills, Experience and Attributes: 

• 5+ years’ experience in CRM / lifecycle marketing, ideally within retail,fashionor lifestyle, witha track recordof managing multi-channel CRM plans.

• Strong experience overseeing calendar planning, audience strategy,personalisationand QA governance.

• ComfortableexecutingCRMcampaigns frombriefing to deployment.

• Experience using Braze (preferred), or a comparable CRM/marketing automation platform, with confidence in technical set-up (segments, events, attributes, templates, preferencemanagementand basic troubleshooting).

• Strong numerical and analytical capability: able to interpret results,validatedata, and translate performance into clear, commercially minded actions.

• Experiencepresentinginsights to stakeholders

• Excellent stakeholder management and communication skills, comfortable influencing and aligning across departments (E-commerce, Marketing, Trading/Merchandising, Data/Analytics,Site, Copy/Design) and across multiple markets.

• A structured, proactive working style with high attention to detail and strongprioritisationin a fast-paced environment.

• Excellent level of English (written and spoken).

What we can offer you:

•26 days’ holiday plus 8 bank holidays per annum
• 30% staff discount
• Employee Assistance Programme
• Private pension scheme
• Performancebased bonus scheme
• Hybrid working model: 2 days remote, 3 days officebased
• Social events throughout the year
• Seasonal sample sales
• Two volunteer days per year
• Prime central London location near Piccadilly and Oxford Street stations

Commitment to Inclusion and Data Protection

UNIQLOis an inclusive employer and welcomes applications from all backgrounds regardless of age, race, gender, sexual orientation, disability, or other protected characteristics. We are committed to safeguarding your privacy and personal information; please refer to our privacy policy for details on our recruitment process.

Recruitment Security Notice

All official UNIQLOjob postings will redirect you to our official careers page on Workday for application submission. The only exception is for roles advertised in Germany via theHeyJobsplatform. UNIQLOtakes recruitment security seriously and is committed to protecting the recruitment process from misuse.

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