We are looking for a detail-oriented and proactive
CRM Business Partner to manage customer data, maintain and optimize CRM
workflows, and ensure effective communication and follow-up with clients. The
ideal candidate should be comfortable using CRM tools, have strong
organizational skills, and be able to provide excellent customer support
throughout the customer journey.

Key Responsibilities

• 
  Manage and update
  customer records accurately within the CRM system.
• 
  Track and monitor
  client interactions, follow-ups, and communication history.
• 
  Ensure timely follow-up
  with leads and clients.
• 
  Support the customer
  journey from onboarding through ongoing communication.
• 
  Handle customer
  inquiries and provide prompt, professional assistance.
• 
  Maintain data quality
  and ensure CRM records are complete and up to date.
• 
  Generate reports and
  insights from CRM data to support business decisions.
• 
  Assist in setting up
  and improving CRM workflows, automations, and processes.
• 
  Coordinate with
  internal departments to resolve customer issues efficiently.
• 
  Monitor customer
  satisfaction and escalate concerns when needed.
• 
  Support email
  campaigns, reminders, and customer engagement initiatives through CRM tools.
• 
  Develop and optimize
  CRM usage across the organization.
• 
  Propose and implement
  new automations and workflow improvements.
• 
  Extract, analyze, and
  interpret CRM data and reports to support decision-making.
• 
  Ensure the CRM system
  effectively supports business goals and operational needs.

Requirements

• 
  Bachelor’s degree in
  Business Administration, Marketing, Communications, or related field
  (preferred).
• 
  3-5 years experience in
  Customer Support, CRM Management, or Client Services.
• 
  Hands-on experience
  with CRM platforms such as HubSpot, Salesforce, Zoho CRM, Apollo, or similar
  tools.
• 
  Strong communication
  skills in both written and verbal English.
• 
  Excellent
  organizational skills and attention to detail.
• 
  Ability to manage
  multiple tasks and follow up consistently.
• 
  Strong problem-solving
  skills and customer-oriented mindset.
• 
  Good knowledge of
  Microsoft Office / Google Workspace.
• 
  Ability to analyze
  customer data and prepare basic reports.
• 
  Experience with email
  marketing tools
• 
  Ability to improve CRM
  processes and suggest efficiencies.
• 
  Experience in B2B
  client communication.