Encora Inc.

CRM Business Analyst

Encora Inc.  •  Manila, PH (Onsite)  •  18 days ago
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Job Description

The Business Analyst role is responsible for providing necessary business analysis support from elicitation, analysis, and documentation of business needs and stakeholder requirements, solution requirements both functional and non-functional, and transition requirements relating to various software applications.

Duties And Responsibilities Business analysis

  • Investigates business and operational needs, problems, and opportunities, resulting in the recommendation of improvements in automated and non-automated components of new or changed processes or systems

Business modeling

  • Conversant with techniques covering a full range of modeling situations.
  • Models current and desired scenarios
  • Selects appropriate modeling techniques for meeting assigned objectives.
  • Gains agreement from subject matter experts to models produced.
  • Reviews resulting models with stakeholders and gains resolution to issues or needs.

Requirements Definition And Management

  • Defines and manages scope, requirements definition, and prioritization activities for IT-related projects or change requests
  • Follows the agreed standards, applying appropriate techniques to elicit and document detailed requirements.
  • Provides a constructive challenge to stakeholders as required.
  • Prioritizes requirements and documents traceability to source.
  • Provides input to the requirements baseline. Investigates, manages, and applies authorized requests for changes to baselined requirements, in line with change management policy

Project Management

  • Ensures tasks, milestones, timelines, resources, and other details are clearly communicated to the business owners
  • Prepares and submits regular status reports to relevant stakeholders, indicating tasks completed, risk assessment, issues encountered and other items requiring management action
  • Manages projects according to approved project management standards to ensure agreed scope, schedule, budget, and objectives are met
Encora Inc.

About Encora Inc.

Encora is a global digital engineering company built for a new era of AI-powered businesses. Forged in Silicon Valley, we grew up serving digital natives who demanded speed, scale, and flawless experiences. Today, we bring that same DNA to enterprises worldwide, enabling speed and hyper-adaptability, moving them further along their quest to become more composable and agile.

With two decades at the convergence of Cloud, Data, and AI, we help organizations move beyond rigid, legacy models to become composable enterprises, through adaptive systems designed to sense change and reconfigure in real time.

More than 9,500 engineers, designers, and domain experts across the Americas, Europe, India, and Southeast Asia give Encora the ability to combine nearshore agility with global scale. Backed by Advent International and Warburg Pincus, we deliver innovation acceleration and modernization across industries, powered by Encora AIVA™, our orchestration platform for AI-native engineering.

We believe the future won’t be built by humans or machines alone, but by human creativity amplified by limitless machine intelligence. At Encora, that’s how we help our clients build fast and adapt faster.

Industry
IT & Software
Company Size
5,001-10,000 employees
Headquarters
Santa Clara, California
Year Founded
Unknown
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