Boardroom Appointments - Global Human and Talent Capital

CRM Architect

Boardroom Appointments - Global Human and Talent Capital  •  Stellenbosch, ZA (Onsite)  •  2 months ago
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Job Description

Minimum requirements:

  • A relevant tertiary qualification in Information Technology or Similar
  • Honours Degree in Information Technology or Similar (preferred)
  • 2-3 years technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view
  • 2-3 years experience working on Salesforce Marketing Cloud and / or Salesforce CRM
  • Experience of working cross functionally with multiple stakeholders
  • Operating in an environment practicing Agile methodology
  • 2 years experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view (ideal)
  • 2 years program or business engineering experience project experience (ideal)

Knowledge:

  • Salesforce Marketing Cloud
  • Salesforce CRM
  • Process engineering
  • Analytics and modelling
  • System integration, APIs
  • Customer relationship management principles, tools, and methods
  • Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
  • Stakeholder engagement and management principles and practices
  • Agile methodology
  • CX or CE Journey mapping (ideal)
  • Technical CRM program building (ideal)
  • AI modelling (ideal)
  • Digital channel development and integration (ideal) 

Responsibilities:

  • To take the lead in the most complex Client Relationship Management (CRM) Solution Design projects
  • Apply and provide data, systems and engineering know how to support, track, develop and improve advanced client engagement programmes, campaigns and prompts throughout the client engagement life cycle.
  • Conceptualise, articulate, design and build, advanced CRM solution designs in relation to specific communication programmes, campaigns, and prompt business requirements.
  • To fulfil the role of a Subject Matter Expert (SME) and advisor on all matters relating to CRM platform solutions, specifically Salesforce, in support of the accountability towards the CE manager and HOD
  • Advising and training on enterprise CRM automated programme technology (specifically Salesforce Marketing Cloud) architecture and the solution design of any initiative
  • Overseeing more junior team members to ensure the solution designed meets the companys CRM architect standards and engagement vision
Boardroom Appointments - Global Human and Talent Capital

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Bedfordview, ZA
Year Founded
1989
Website
boardroom.co.za
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