The Customer Relationship Management Applications Specialist will act as a liaison between marketing, service lines and technology. The Customer Relationship Management Application Specialist will be involved in all aspects of the software development life cycle, from project/feature backlog prioritization, requirement engineering, and development oversight through testing, release and support for products serving our institutional end users. This individual will also be responsible for point and click administration and configuration of key systems.
Creative problem solving, impeccable communication and attention to detail are key skills expected in this role
QUALIFICATIONS
EDUCATION Bachelor’s Degree required preferably in a business, computer or information technology, or related field.
LICENSE/CERTIFICATION:
EXPERIENCE:
Previous Customer Relationship Management administration (Salesforce/MS Dynamics) experience preferred. Salesforce experience (Marketing Cloud, Health Service Cloud, Ad Studio, Datorama) Preferred. Previous experience working in an agile environment preferred.
PERFORMANCE EXPECTATIONS
Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.
WORK ENVIRONMENT
This position requires some walking/standing and may have prolonged periods of sitting. Works with such equipment as computer terminal, fax machine, printer, telephone and copier. Position requires some travel, flexibility of hours including weekends, evenings and on-call duties as well as lifting up to 20 lbs. Essential functions for this position are listed on the Assessment and Evaluation Tool.
REPORTING RELATIONSHIP
This position reports to department leadership.
The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
Total Rewards at AtlantiCare
At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:
Generous Paid Time Off (PTO)
Medical, Prescription Drug, Dental & Vision Insurance
Retirement Plans with employer contributions
Short-Term & Long-Term Disability Coverage
Life & Accidental Death & Dismemberment Insurance
Tuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits, including Pet Insurance and more
Benefits offerings may vary based on position and are subject to eligibility requirements.
Join a team that values your well-being and invests in your future.
AtlantiCare is an integrated system of services designed to help people achieve optimal health. It does so by focusing on customer needs and expectations to provide accessible, comprehensive services of superior quality and value. AtlantiCare is comprised of AtlantiCare Regional Health Services including AtlantiCare Regional Medical Center with three locations, ambulatory services and AtlantiCare Physician Group; the AtlantiCare Foundation, and AtlantiCare Health Solutions, an accountable care organization.
The region’s largest healthcare organization and largest non-casino employer, AtlantiCare’s more than 6,500 employees and 900 physicians and providers serve the community in more than 100 locations throughout six counties in New Jersey. AtlantiCare and its business units are governed by boards comprised of volunteer community leaders. AtlantiCare’s focus is to serve the community as a provider of health and wellness services.
AtlantiCare is committed to building healthy communities through partnerships with local organizations that share its interest in health. AtlantiCare’s primary service offering of Healthcare Delivery, integrated with the complementary and strategic service offerings of Health Information and Health Solutions, is focused on delivering value at every stage of an individual’s health (healthy, at-risk, episodically ill or chronically ill). Together, these services offer the elements necessary to achieve, maintain or return each member of the community to optimal health.
AtlantiCare’s Mission, Vision and Values
Mission: We make a difference in health and healing, one person at a time, through trusting relationships.
Vision: AtlantiCare builds healthy communities.
Values: Safety, Teamwork, Integrity, Respect, Service.
To make an appointment, call our access center at 1-888-569-1000, and learn more about us at www.atlanticare.org.
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Facebook and YouTube: @AtlantiCare
Twitter and Instagram: @AtlantiCareNJ
