• 
  Provide Level 2/3 application support for Dynamics 365 CRM.
• 
  Troubleshoot production issues impacting customer onboarding, servicing, or complaints.
• 
  Support incident, problem, and change management in line with ITIL and bank governance models.
• 
  Participate in production releases, hotfixes, and post‑deployment validation.
• 
  Coordinate with InfoSec, risk, compliance, and audit teams for critical changes.
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  Maintain operational documentation, run-books, and audit evidence.
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  Experience with Logs analysis (application/server logs).
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  Ability to trace issues across end-to-end systems.
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  Familiar with SLA / KPI-driven environments & On-call / shift-based support.
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  Hands-on experience with production support & incident troubleshooting.

Requirements

• 
  Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 
  3+ years of experience in application support, preferably in enterprise or banking environments.
• 
  Strong experience supporting
  Microsoft Dynamics 365 CRM
  (L2/L3 support level).
• 
  Strong knowledge of
  ITIL processes
  (Incident, Problem, and Change Management).