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  Support Financial and non-Financial, (Core Banking, Enterprise, ATM & Cards, Payment, Digital &
  Corporate) Business Applications delivered by 3rd party/Vendors/Built In-House
• 
  Monitor and Analyze Banking applications performance to enhance and support Business Process
  for specific Business Domain
• 
  Investigate any errors on Application that may be related to severs or databases by the needed
  view access as first layer who are accountable on the application readiness
• 
  Raise any HW or DB related issues to concerned team
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  Evaluate, Implement, administer, and tune Banking applications
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  Manage relationship with 3rd party Application Suppliers and meet established Service Level
  Agreements.
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  Coordinate with IT Architecture, Demand Management, PM and QA teams during project
• 
  planning and execution related to all Banking Applications.
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  Implement changes related to the applications and engage other resources if needed
• 
  Implement data protection policies and compliance policies related to Banking applications and
  coordinate with IT Security
• 
  Analyze problems related to Supported banking applications and coordinate with designated
  vendors.
• 
  Cooperate with application developers in web interfaces related to different applications.
• 
  Coordinate with IT Teams during project execution related to all Banking Applications
• 
  Support development teams during implementation and transfer business knowledge.
• 
  Analysis of new releases of 3rd party applications

Requirements

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  At least 1–3 years of experience in an application support role, specifically with Microsoft Dynamics CRM or Dynamics 365.
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  Proven experience in configuring and customizing Dynamics 365, particularly the Sales, Customer Service, and Marketing modules.
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  Familiarity with related technologies, such as Active Directory, Microsoft 365 Admin Center, and Azure.