Job Description

About DBG Health & Operations

At DBG Health, we are Defined by Good. Guided by a simple but powerful purpose: to create a world where feeling better is a right, not a privilege. Every day, millions of people rely on us for access to affordable, innovative health, wellness, and beauty solutions that make a genuine impact. Headquartered in Melbourne, we are a global-scale, privately owned organisation, powered by over 1,500 passionate professionals, united by a mission to help people feel better, live well, and thrive.

The Operations division brings together Information Technology, Supply Chain, Finance, the Project Management Office, and Scientific Affairs to support and enable all key divisions across the group. Operating at both strategic and operational levels, our operations team ensure seamless systems, robust governance, efficient supply chains, and scientific integrity, empowering DBG Health’s divisions to perform at their best and deliver exceptional outcomes for customers, partners, and patients alike.

About The Role

Want to play a key role in shaping how a business uses CRM?

We're looking for a CRM Operations Analyst to help support, optimise and continuously improve our Microsoft Dynamics 365 CRM platform. Working closely with sales, business and technology teams, you'll be responsible for delivering an exceptional user experience, maintaining high-quality data, and supporting enhancements that drive better business outcomes.

What You'll Do

• Be the first point of contact for Microsoft Dynamics 365 CRM support, helping users resolve issues and get the most from the platform.
• Maintain high-quality CRM data through user administration, data updates, cleansing activities and approved data imports.
• Create and maintain user guides, knowledge articles, reports and operational documentation.
• Support onboarding, training and adoption initiatives to improve user capability and engagement.
• Assist with CRM enhancements, testing, releases and post-deployment support activities.
• Identify opportunities to improve processes, data quality and the overall user experience.
• Collaborate with business and technology teams to support the ongoing evolution of our CRM capability.

What You'll Bring

• Experience supporting, administering or working with a CRM platform or similar business application.
• A customer-first mindset with strong communication and stakeholder engagement skills.
• Excellent problem-solving ability and attention to detail.
• Experience working with business data, including data validation, quality management and reporting.
• Strong Excel skills and the ability to analyse information and identify trends or issues.
• Exposure to Microsoft Dynamics 365, system administration, testing, release support or continuous improvement initiatives will be highly regarded.
• Experience within pharmaceutical, healthcare, FMCG or other regulated environments is advantageous.

Benefits

• Exclusive employee discounts via the DBG Health Employee Shop, including MCoBeauty, Esmi Skin Minerals, Nude by Nature, e.l.f. Cosmetics, Chemist's Own and more.
• Acacia EAP Wellbeing Support, providing confidential 24/7 counselling, mental health support, financial coaching, and manager assistance.
• Join a values-driven, supportive, and friendly culture within a dynamic, fast-growing business that actively promotes professional development and internal mobility.
• Enjoy the ability to work autonomously in an empowering environment that supports ownership, accountability and personal success.
• Access to the Bastas Academy for Health Leadership (via Melbourne Business School), supporting emerging and senior leaders with industry-leading programs, coaching, and development.
• DBG Health Leadership Academy, offering structured leadership development, mentoring, and clear career progression pathways.

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.