Job Description

An esteemed Forex company based in Limassol is seeking a dedicated CRM Administrator to join their team. If you're passionate about optimizing CRM systems and enhancing customer engagement within the Forex industry, this is your opportunity to thrive in a supportive and rewarding environment.

About the Company:

Our client, a prominent player in the Forex industry, is committed to excellence and innovation. Join their team and contribute to their mission of providing top-tier financial services with integrity and efficiency.

What You’ll Do:

As a CRM Administrator in the Forex industry, you will play a vital role in managing and optimizing the CRM system to drive operational efficiency and customer satisfaction.

Key Duties/Responsibilities:

• Manage and administer the CRM system to ensure data accuracy, integrity, and security.
• Customize and configure the CRM platform to meet the specific requirements of the organization, including custom fields, workflows, and user permissions.
• Collaborate with stakeholders to identify and implement process improvements within the CRM system.
• Provide training and support to users across different departments to maximize utilization of the CRM system and ensure adherence to best practices.
• Develop and maintain reports, dashboards, and analytics to track key performance indicators (KPIs) and provide insights for decision-making.
• Monitor system performance and troubleshoot issues as they arise, escalating to technical support when necessary.
• Stay informed about updates and new features of the CRM platform and evaluate their potential impact on the organization.
• Assist in the integration of third-party applications and tools with the CRM system to enhance functionality and efficiency.
• Contribute to the development of CRM strategies and initiatives aimed at improving customer engagement, retention, and satisfaction.

Requirements:

• Proven experience of 1-2 year as a CRM Administrator, Back Office, Customer Support, or similar role, preferably in the financial services industry.
• Ability to work under pressure and multitask effectively with attention to detail.
• Business Administration Background would be an advantage.
• Computer Literacy and Excellent knowledge of Microsoft Office (Excel, Word).
• Fluent in English (Verbal and Written)

Remuneration Package:

• Office working hours: 10:00am- 7:00pm.
• Salary range: depends on experience
• 21 annual leave days paid in full.
• Yearly bonuses.
• Unlimited refreshments.
• Team building activities.
• Stable job opportunities for years to come.

Join the team in Limassol and be part of a company that drives CRM excellence in the Forex industry!