POSITION SNAPSHOT
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time, Hybrid
Bachelor’s Degree
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to delivering passion, reliability, innovation, discipline, and excellence. Are you ready to join us?
A DAY IN THE LIFE OF...
The main purpose of the CRM account is to facilitate effective communication between a Business Category or Market and operational teams, drive the progress of CRM projects, and capture forecasts to support the efficient setup of workflows. Additionally, the job involves coordinating engagement, onboarding, and training sessions, collecting feedback for continuous improvement, and serving as the point of escalation for any issues or risks regarding IMS CRM Services. This person will also identify opportunities for improvement, liaise with Business Category Global Team, and inform them on Marketing and Sales solutions available while supporting their activation.
Support in defining and setting up efficient ways of working between Business Category or Market and CRM Solutions’ internal and external partners (including other Marketing & Sales streams).
Creates and monitors the progress of CRM projects in workflow.
Captures forecasts for CRM Services’ internal and external partners.
Drives the operational roll-out / localization of both global & local CRM projects to markets, liaising with internal & external partners and/or markets.
Schedules and conducts CRM Services engagement, onboarding & training sessions with Centralized Category/Brand teams and/or Markets
Is the point of escalation for any issues / risks regarding Marketing & Sales CRM Solutions.
Collects feedback from Business Category or Market requestors (both global & local) to analyze and generate insights into improvements.
Highlight opportunities for improvement and liaise with the Global Team.
Inform Global Team on Marketing & Sales solutions available and support on their activation.
ARE YOU A FIT?
Bachelor’s Degree
Proficient in English, able to communicate effectively in both written and oral form
Experience in project management
Knowledge of CRM tools and technology, preferably on Braze or Salesforce Marketing Cloud
Strong focus on KPIs such as retention, engagement, and customer lifetime value
Ensures data accuracy, quality, and governance within CRM systems
Experience in a global or multi-market environment
Knowledge of marketing and branding principles
Experience in change management
Leadership experience, collaborating with stakeholders in a leadership capacity
Experience in training and development
As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.
We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland.
Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020.
Our portfolio covers almost every food and beverage category – offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families.
House rules: https://nes.tl/HouseRules
