Leidos is seeking a Critical Situation Manager (CSM) to support efforts for the NMCI/SMIT program to perform network engineering support for a broad range of programs including planning, designing, and evaluating various components of the Navy’s NMCI network. Under the Service Management, Integration, and Transport portion of the SMIT program, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
The Critical Sitation Manager (CSM) is responsible for managing critical situations that are impacting the enterprise and responsible for taking the initiative to drive resolution for critical issues under the purview the 24/7 Watch. The CSM is charged with managing technical bridges, maintaining a high awareness of issues as they develop, escalating to leadership as needed, provide coverage on the 24/7 in the event the EOM is unavailable, and other related duties as required. The CSM also provides mentorship to junior members and helps ensure team compliance with administrative tasks and policies, and other tasks as assigned. The CSM provides feedback to EOM and upper leadership on new monitoring policies needed for Infrastructure or network to aid in ITSM processes. The CSM also provides feedback to Tier 2/3 support on Standard Operating procedures requiring updates and/or creation.
Primary Responsibilities
Be part of a team of high-quality employees, managing, mentoring, educating, and motivating them.
Delegate tasks to the team when needed, showing confidence in their abilities and allowing people to grow.
Build relationships with other internal teams and customers.
Works independently and provides oversight to process and procedures.
Work with other CSMs and their teams to ensure a smooth transition from one watch to the next.
Multitask constantly--handling numerous interruptions and situations, communicating, delegating, double-checking, reacting swiftly to possible outage scenarios, and making decisions and reviewing them later to realize continual improvement.
Manage the actions of three Network Operations Centers (NOCs), located across the United States.
Manage communication to customers and internal executives about incidents and outages as they occur, along with periodic follow-up reports and notifications of resolution.
Manage security-related events, network vulnerabilities, suspicious activities, malicious attacks, and anti-virus alerts.
Schedule and conduct meetings prior to, and during, emergencies and disasters. The scope of this activity covers employee accountability and safety as well as IT services and failovers from one NOC or server farm to another.
Ensure thorough documentation of incidents and outages so the Problem Management team can effectively research root cause to eliminate reoccurrence.
Be familiar with Tools and applications implemented on the network to aid in incident resolution.
Be familiar with SLA/SLR’s to aid the team in accomplishing the objective.
Be familiar with the approved projects implementation of ITIL processes. Directly execute the Event Management, Incident Management, and Continuous Improvement processes.
Manage IT services to meet requirements within specified cost constraints by developing standards and recommending efficiency improvements.
Create and distribute daily reports that describe performance and areas for improvement.
Interact with user based operations personnel to facilitate good communication, understanding of customer perceptions, and proposing recommendations.
Basic Qualifications
BS degree (or equivalent) in Cybersecurity, Information Security, IT, EE, Network Engineering, Computer Science, or related field
2-4 years of prior relevant experience (Additional years of experience may be substituted in lieu of a degree)
Knowledgeable on tools used in an Enterprise organization that aids in Event Management; Incident Management and performance Management
Experience working in a DOD environment and understanding of customer communication
Familiarity with ITIL best practices (ITIL Foundations)
Experience in a data center environment
Performs well under pressure and ability to calm end users
Hands-on Experience in working with DoD networks, including NIPR and SIPR
An active Secret security clearance is required
DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent)
Willing to perform shift work: 6 PM – 6 AM ET Shift 4: Thurs - Sat and every other Wed
Preferred Qualifications
Prior military experience a plus; USMC or USN IT experience preferred
Experience working with networking technologies and data centers
Exceptional communication abilities, both verbal and written, including long-form business writing on complex topics
An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity
Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members
Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinates and program leadership
Motivated self-starter with strong written and verbal communication skills, and the ability to create complex technical reports on analytic findings
SMIT-NMCI
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
June 4, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range $59,150.00 - $106,925.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. The company's global workforce of 48,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead, visit careers.leidos.com for our latest opportunities.
