Job Description

Objective

As the Critical Operations Manager, you will apply your deep technical expertise and leadership skills to ensure the safe and efficient operation of mechanical, electrical, fire life safety, base building, and other critical data center systems while delivering uninterrupted 24x7 uptime. You will lead and develop a high-performing team of critical operations staff and third-party vendors, fostering a culture of safety, accountability, and operational excellence.

Responsibilities

• Lead and implement a standardized culture of safety across all STACK data centers.
• Ensure 99.999% uptime of critical systems and customer SLAs.
• Serve as subject matter expert for electrical, mechanical, fire life safety, and other critical data center systems.
• Manage overall site condition, including preventive and corrective maintenance programs.
• Oversee operations staff in monitoring systems, responding to abnormal conditions, and maintaining critical facilities.
• Develop and enforce technical procedures for maintenance, daily operations, and emergency response.
• Lead incident response, reporting, and root cause analysis in partnership with engineering managers.
• Assist in developing and managing CAPEX and OPEX budgets for critical facilities.
• Hold regular team meetings and individual 1:1 sessions.
• Train and mentor staff, including creation of individual training plans.
• Support and participate in operational excellence audits.
• Drive site-level efficiency initiatives, including optimization of design PUE.
• Support vendor management, including procurement and billing.
• Provide exceptional day-to-day customer service and support.
• Perform other duties as required; responsibilities may evolve over time.

Competencies

• Excellent written and verbal communication skills.
• Ability to manage multiple tasks effectively and perform well under high-pressure situations.
• Expert understanding of the electrical and mechanical systems used in a data center environment, including but not limited to UPS, transformers, PDUs, RPPs, chillers, CRAHs, CRACs, STSs, ATSs, and pre-action systems.
• Detailed understanding of applicable local codes and standards.
• Expert knowledge and experience in data center trending and analysis, with the ability to rapidly learn and use computer-based site monitoring systems.
• Experienced in the design, construction, and commissioning of critical systems and facilities.
• Ability to communicate effectively with customers and internal staff.
• Ability to coordinate and supervise contractors and vendors performing maintenance in the data center.
• Proven knowledge of customer contracts and SLA requirements in line with ASHRAE standards.
• Experienced people manager with exceptional leadership skills.
• Strong team player.

Supervisory Responsibilities

• Supervise a team of 4 to 12 direct reports.

Travel Required

• Minimal travel is required for this role.

Required Education and Experience

• 5–7 years of experience in a data center or other mission-critical operations role.
• Knowledge of the data center (hyperscale, enterprise, or colocation) or telecommunications industries.
• 3–5 years of experience administering and managing facility preventive maintenance programs.
• 3–5 years of experience in vendor and project management.
• Intermediate level of English proficiency in written and verbal communications.
• Experience with Microsoft Office applications and other database management software.

Preferred Education and Experience

• Trade license or certification acquired through technical education or training in electrical or mechanical trades.
• Bachelor’s degree or equivalent work experience.
• Business-level English communication skills.

Additional Eligibility Requirements

• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.

Equal Opportunity Employer

STACK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities,

duties or responsibilities that are required of the employee for this job. Duties, responsibilities and

activities may change at any time with or without notice.

Equal Opportunity Employer

STACK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.