TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Are you a trauma-informed clinician with a passion for making a real difference in crisis situations? TELUS Health is looking for a Critical Incident Management Clinician to join our Australia team and deliver critical psychological support when it matters most.
In this role, you'll be at the frontlines of crisis response—providing immediate, compassionate psychological support to individuals and organizations affected by traumatic events. Whether it's a workplace incident, natural disaster, or sudden loss, you'll deliver evidence-based interventions that help people stabilize, process, and recover. You'll work across diverse sectors, combining onsite presence with virtual capabilities to ensure no one faces crisis alone.
You'll conduct rapid risk assessments, facilitate group interventions, liaise with organizational stakeholders, and maintain the clinical excellence that saves lives.
You bring minimum 3 of post qualification experience
Experience in crisis management and trauma response.
You have full registration with AHPRA or AASW.
You've mastered critical incident stress management and psychological first aid, and you're confident conducting risk assessments in high-pressure situations.
But credentials alone don't cut it. You're someone who:
Flexible- You're ready to shift your schedule, hop on an early flight, or travel inter-state at short notice
Thrives under pressure — You stay calm, focused, and clinically sound when others are in crisis
Communicates with sensitivity — Your words de-escalate, stabilize, and support
Thinks independently — You make sound judgments in the field without hesitation
Embraces cultural competency — You work respectfully with diverse populations across Australia
Commits to excellence — You engage in ongoing supervision, training, and professional development
Provide onsite and virtual critical incident response services following workplace incidents, accidents, disasters, violence, or sudden loss
Deliver psychological first aid, defusing, and debriefings using trauma-informed, evidence-based approaches
Conduct clinical risk assessments and escalate concerns according to protocol
Facilitate individual counselling and group psychoeducation sessions
Coordinate with employers, EAP stakeholders, and internal teams to ensure comprehensive support
Prepare professional clinical documentation and post-incident reports
Participate in post-incident follow-up and ongoing support
Meaningful Impact: Direct contribution to TELUS Health's mission of improving health outcomes and building a healthier future
Professional Growth: Access to clinical supervision, training, and ongoing professional development
Flexibility: 100% remote when not onsite
Diverse Reach: Support individuals and organizations across Australia
Expert Community: Collaborate with experienced multidisciplinary teams
Ready to make a difference in a crisis? We'd love to hear from you. Apply now with your resume.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world.
A company that helps you be your best self at home and at work:
Find a place where you truly belong, your opinions are valued and you can be your best self.
A career that ignites your full potential:
Get the guidance and support you need to explore your interests, build your skills and get where you want to go.
A culture that goes beyond the expected to strengthen communities and the planet:
Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team.
An innovative team committed to solving complex, real world problems:
Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change.
We're always building Canada, join us at www.telus.com/careers
