Job Description

BGIS is currently seeking a Critical Facility Manager (Data Center) to join the team in Harwood, ND.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Critical Facility Manager provides general oversight of critical facilities team and data center operations including financial management of the account and resolution of client contractual inquiries. The position provides critical input in month end, quarter end, and year-end financial processes to ensure accuracy and account analysis. The Critical Facility Manager leads others positively exemplifying BGIS values.

Team Management

• Establish, communicate, and meet performance standards in alignment with overall company goals.
• Maintain appropriate staffing levels by interviewing, onboarding, and training new facility engineers.
• Review and document individual performance and deliver timely feedback.
• Maintain ongoing facility engineer training and certification programs.
• Support individual professional development and career planning.
• Collaborate with others for the overall success of the critical environments team.
• Contribute to the completion of other key initiatives as assigned.

Client Relationships and Facility Operations

• Maintain positive client relationships.
• Develop and maintain vendor relationships.
• Create facility capacity plans.
• Manage monthly financial cycle activities.
• Assess and report on power, space, and cooling usage.
• Optimize use of Computerized Maintenance Management System and implement necessary system changes.
• Provide infrastructure (Mechanical and Electrical) support to the Server, SAN, Networking, Computer Operations, and Security teams.
• Supervises daily Data Center operations.
• Facilitate resolution of facility related technical issues.
• Interface with other departments as needed to complete work.
• Provide monthly reporting as required by the client agreement.
• Maintain and meet/exceed KPIs and SLAs.
• Obtain, coordinate, and manage qualified contractors’ agreements, proposals, maintenance, and service delivery from inception to closeout including all required documentation.

Facility Standards

• Execute tactical and long-term strategies.
• Implement business procedures and processes.
• Manage facility per client agreement(s).
• Preserve facility assets.
• Achieve budgeted financial results.
• Collaborate with other BGIS departments to execute agreements and optimize opportunities.
• Establish, communicate, and maintain operational standards.
• Employ utility conservation programs.
• Communicate and ensure compliance with facility operating procedures and processes, work rules and regulations, national, state, and local safety and operating codes, and regulatory agency requirements.

Knowledge & Skills:

• Bachelor’s degree in Business, Facilities Management, Construction Management, Engineering or equivalent field of study or work experience.
• Six years of experience in critical environments and facility management.
• Demonstrated proficiency for all the responsibilities of an assistant critical facilities manager.
• Current knowledge of facility systems, procedures, and processes.
• Working knowledge of mechanical, electrical, and life safety monitoring and control systems typically used in critical environments.
• Excellent verbal and written communication skills.
• Demonstrated ability to manage and lead teams.
• Success in managing highly complex client and vendor relationships.
• Professional affiliations preferred (24x7, IFMA, and Data Center Pulse).
• Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and Visio.
• Experience with SharePoint and Power BI preferred.

Physical Demands & Work Environment

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
• Cognitive skills required to work in a critical facilities environment include ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes, and ability to complete tasks within targeted time frames to minimize risk of outages or damage to buildings and high value equipment.
• Ability and willingness to travel regionally.
• Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.
• Physical ability to walk jobsites in uneven terrain.
• Working at heights training/certification preferred.
• Respond to off hour emergency calls.

Visit us online at https://www.bgis.com/us/careers/ for more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

A candidate’s salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.

BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.

Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value

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