Job Description

The Critical Facilities Engineer ensures the reliability and efficiency of Midco’s technical infrastructure to support uninterrupted service delivery. This role drives strategic improvements and performs proactive maintenance to prevent downtime and optimize facility performance. The engineer collaborates with cross-functional teams to implement innovative solutions and uphold safety standards. Their work directly impacts Midco’s reputation as a leading internet service provider in the Midwest.

Responsibilities:

• Ensure that structures are physically sound and capable of supporting the electronic equipment housed within them. Facility must meet all local, state and federal codes.
• Confirm that facilities have sufficient cooling and heating to always keep the temperature at an acceptable and constant range and in all areas of the facility and within racks.
• Ensure that buildings have sufficient available power including Generator and UPS loads. The electrical system needs to be stable and conditioned with proper grounding and surge suppression.
• Ensure buildings have the proper security in place to prevent unauthorized access and is well lit.
• Budget, design, and manage projects related to technical facilities.
• Ensure facilities have sufficient means for suppression of fires.
• Manage the installation of racks and raceway.
• Develop, expand and improve the existing procedures and practices to continually incorporate the latest findings, highest standards and best practices in the telecommunications industry.
• Provide training to those that manage the day-to-day operation of the sites and those that work at the sites on all relevant systems.
• Perform technical facility site audits.
• Manage vendor relationships relating to facilities management. This includes, but is not limited to electrical, UPS, HVAC, generators, plumbing, snow removal, lawn care, garbage service, security service, and parking lot maintenance.
• Communicate clearly and regularly with the Technical Facilities Manager regarding any potential or outstanding problems or issues.
• Be willing and able to travel in accordance with Midco's "Use of Vehicle for Company Business" policy.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications:

• Associates’ degree in engineering, equivalent technical degree or combination of experience.
• Minimum of three years’ experience in technical facilities or commercial building construction field.
• Working knowledge of HVAC, UPS, and generators.
• Applicable knowledge of NEC, OSHA, NFPA and other safety codes.

Preferred Qualifications:

• Bachelor’s degree in engineering or similar field.
• Experience with mission-critical power and cooling systems in data center or industrial environments.
• Professional certifications such as PE, CEM, or LEED.

Job Level:

Critical Facilities Engineer II

• Performs the majority of work independently, applying advanced technical judgment to prioritize tasks and resolve issues with minimal supervision.
• Exercises sound operational decision-making authority within established guidelines to protect safety, reliability, and critical uptime.
• Leads the troubleshooting, diagnosis, and resolution of complex electrical, mechanical, HVAC, and building systems issues affecting critical facilities.
• Provides technical guidance and mentorship to Critical Facilities Engineer I staff and Critical Facilities Technicians, supporting skill development and knowledge transfer.
• Collaborates cross-functionally with multiple internal teams to plan and execute large-scale, multi-site, or multi-discipline projects across Midco.
• Minimum of five years’ experience in technical facilities or commercial building construction and an associate’s degree in mechanical, electrical, or industrial engineering, or an equivalent combination of related education and experience.

Work Environment:

• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Travel to different site location as necessary.

Physical Demands:

• May occasionally be required to reach with hands and arms, stoop, kneel, or crouch.
• May occasionally be required to lift and/or carry loads of up to 50 lbs.

Mental Demands:

• Attention to detail to ensure facilities remain code-compliant, secure, and properly maintained.
• Ability to prioritize and make sound decisions under pressure.
• Quick learner to adapt and apply evolving technical standards.