Job Description

Under the direction of the Sr Facility Manager this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. Provides duties with constant awareness of the need to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment.

The Senior Data Center Operations Technician is responsible for supporting the operations, maintenance, and client service functions of critical facility infrastructure. This role combines hands-on technical expertise across electrical, mechanical, and IT systems, ensuring high availability, rapid issue resolution, and safe execution of all maintenance and operational activities.

Key Responsibilities

Operations & Maintenance

• Execute and support the Operations & Maintenance (O&M) program for data center and assigned facility spaces

• Follow and enforce SOPs, MOPs, EOPs, and MMRs for all operational activities

• Utilize the CMMS system to track preventive maintenance, reactive work orders, and labor hours, and guide others in its use

• Respond to building system alarms, prioritizing protection of critical load, minimizing system impact, and supporting root cause analysis

• Perform critical switching, lockout/tagout (LOTO), and safe work setup for maintenance and vendor activities

Technical Support (Facilities & IT)

• Act as “Smart Hands and Feet” for client requests and on-site support

• Perform Level 1 support on Windows servers, including:

  • Initial troubleshooting

  • Reboots

  • Hardware replacement

  • New customer setup

• Install and configure customer infrastructure, including cabinets, cages, cross-connects, and cabling

• Troubleshoot and certify fiber and copper cabling, ensuring end-to-end circuit integrity

• Build and maintain circuits within network management systems, perform audits, and support special projects

Vendor & Contractor Coordination

• Coordinate with vendors and contractors to ensure safe, compliant, and efficient execution of maintenance and project work

• Manage site access, escorting, and ensure adherence to safety procedures including LOTO and site protocols

• Provide input on equipment evaluations and contractor scopes of work

Logistics & Inventory

• Support management of tools, materials, and cabling inventory

• Assist in maintaining availability of required equipment for operations and installations

Safety & Compliance

• Ensure compliance with all company, client, and regulatory requirements, including EHS standards

• Maintain high standards of workmanship, safety practices, and operational discipline

• Identify and report potential risks or operational issues

• Participate in ongoing technical training and development

Additional Responsibilities

• Maintain understanding of building operations and client requirements

• Support documentation, reporting, and system tracking activities

• Be available for 24/7/365 on-call and emergency response support, including extended hours during critical events

Qualification & Experience

• Journeyman-level skills in Electrical, Mechanical, or HVAC/R disciplines (via degree, certification, or equivalent experience)

• 7–10 years of experience in data center operations, facility maintenance, or building engineering in Tier II–IV environments

• Experience with:

  • CMMS systems and work order management

  • Vendor and subcontractor coordination

  • KPI tracking and reporting

  • Capacity planning

• Strong knowledge of copper and fiber termination methods

• Ability to use diagnostic tools, test equipment, and maintenance best practices

• Ability to troubleshoot systems through equipment interfaces and stabilize operations until OEM support arrives

• Strong commitment to customer service, teamwork, and accountability

• Excellent communication, problem-solving, and decision-making skills

​ Preferred:

• Knowledge of fiber testing (reflectance, dB loss, circuit validation)

• Familiarity with Visio, AutoCAD, and ITIL frameworks

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency in Microsoft Office (Word, Excel)

• Ability to quickly learn and adapt to new systems and technologies

Certifications

• Not required (relevant technical certifications are a plus)

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.