Job Description

Under direction of the Sr Facility Manager this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 data center environment. Also provides operational support to include assisting with shipping and receiving activities while ensuring the protection of shipment contents against loss or damage. As a hands-on role, maintaining a safe and healthy work environment is paramount. Additionally, associates may be required to provide customer escorts on an as-needed basis, which could involve after-hours or short notice callouts.

The Data Center Operations Technician is responsible for supporting the day-to-day operations, maintenance, and logistics of assigned facilities. This role ensures safe, efficient, and reliable operation of critical infrastructure while assisting with shipping/receiving, vendor coordination, and client support activities.

Performance Expectations

• Safety: Actively promote and adhere to all safety standards and continuously identify opportunities to improve workplace safety

• Communication: Demonstrate strong verbal and written communication skills with the ability to follow instructions and report issues clearly

• Project Execution: Support the coordination and completion of tasks and small projects from initiation to closure

• Problem Solving: Identify equipment issues or performance deviations and assist in troubleshooting and resolution

• Decision Making: Apply sound judgment based on training and available information

• Analytical Skills: Utilize tools and established procedures to diagnose and address operational issues

• Teamwork: Collaborate effectively with team members and contribute to shared goals and operational success

• Independence: Work under supervision while also demonstrating the ability to operate independently when required

Key Responsibilities

Operations & Maintenance

• Support daily operations of data center and assigned facility spaces under direction of the Senior Facility Manager

• Assist in monitoring and maintaining building systems and equipment

• Coordinate with vendors and contractors to support maintenance and project activities

• Act as “ Smart Hands and Feet” for client requests

Logistics & Facility Support

• Perform shipping and receiving activities, including preparing, tracking, loading, and unloading materials

• Maintain accurate records of shipments, including weights, charges, and documentation

• Receive, inspect, and report damaged or missing materials

• Manage internal transport of equipment and materials across the facility

• Support inventory management and general facility tasks, including light janitorial duties as needed

Compliance & Safety

• Follow all company, client, and regulatory policies including EHS (Environmental, Health & Safety) standards

• Ensure all work meets established quality and workmanship standards

• Identify and report safety, security, or operational risks to management

• Participate in required training, including on-the-job and specialized technical training

Additional Responsibilities

• Maintain awareness of building operational procedures and guidelines

• Provide input on equipment evaluations and contractor scopes when required

• Support documentation, reporting, and operational tracking activities

• Be available for on-call, after-hours, and emergency response work as needed

Qualifications

• Ability to perform assigned duties in a fast-paced, operational environment

• Must have basic understanding of mechanical, electrical, or facility systems

• Datacenter experience preferred

• Strong organizational, communication, and problem-solving skills

• Ability to work independently and as part of a team

• Willingness to learn and adapt through hands-on experience and training

• Ability to meet physical demands of the role, including lifting and moving equipment

Education & Experience

• 0 – 2 years experience in operations & maintenance roles or customer service experience in a loading dock environment.

• Must be able to use personal computers.

Certificates, Licenses, Registrations

• None

Work Environment

• Fast Paced Environment Some stress may occur at times.

• Must be able to lift 50 pounds.

• Must be available for after hour work needs.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.