Job Description

The Critical Care Transfer Coordinator (RN) plays a critical role in coordinating patient movement between healthcare facilities in a fast-paced, 24/7 call center environment. This position serves as the central communication hub for interfacility transfers, ensuring seamless care transitions and patient safety.

Strong clinical assessment and critical thinking skills are essential, along with excellent verbal communication abilities. The ideal candidate demonstrates exceptional organizational skills, attention to detail, and the ability to remain calm under pressure. Proficiency with multiple computer systems, electronic health records, and telephone technology is required. The nurse must possess strong interpersonal skills to build rapport quickly with diverse healthcare professionals and navigate complex clinical situations diplomatically.

• Proficient in EHR (Electronic Health Record) data entry, telephone, and office systems, as required to support operations, while ensuring accurate, timely data entry and the protection of Protected Health Information (PHI).
• Correctly and competently collect and interpret clinical data from various sources (physicians, nurses, chart) for use in development of transfer plan, including transfer eligibility, level of care, resource prioritization & utilization, timely acceptance, and appropriate priority and mode of transport.
• Use critical thinking skills to make recommendations that promotes the best potential patient outcome based on clinical information, patient/physician preferences, and the capability of both transferring and receiving facilities.
• Clinical resource to customers, departments, and clinicians involved in patient transfers.
• Communicate clinical, and non-clinical, information to relevant parties including nurses, physicians, specialists, and others.
• Participate in quality assurance and improvement initiatives as assigned.
• Accurately complete and transmit all required documentation per policies/procedures.
• Communicate transport information to relevant parties to facilitate synchronization and timely provision of services.
• Work tirelessly to achieve positive, timely, and safe patient transfers by practicing with a positive, pro-active, can-do, problem-solving, and collaborative attitude with all customers.
• Seeks ways to improve services, streamline processes, and accommodate customers’ requests in a timely manner while maintaining a calm demeanor through all phases of process.

New Jersey or compact Registered Nurse Licensure required

Bachelor's degree in nursing preferred.

• 3 - 5 years acute care nursing experience preferred.
• Prior ED or Critical Care nursing experience preferred.
• BLS required.
• ACLS or PALS required upon hire.
• ACLS and PALS required within 6 months of hire.

This position operates in a call center setting requiring extended periods at a computer workstation while managing multiple phone lines. The nurse must be able to multitask effectively in a high-stress environment with competing priorities and time-sensitive decisions. Shifts include days, nights, weekends, and holidays as part of 24/7 operations coverage.

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Morristown Medical Center, Morristown, NJ
• Overlook Medical Center, Summit, NJ
• Newton Medical Center, Newton, NJ
• Chilton Medical Center, Pompton Plains, NJ
• Hackettstown Medical Center, Hackettstown, NJ
• Goryeb Children's Hospital, Morristown, NJ
• CentraState Healthcare System, Freehold, NJ
• Atlantic Home Care and Hospice
• Atlantic Mobile Health
• Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
• Best Places to Work in Healthcare - Modern Healthcare
• 150 Top Places to work in Healthcare - Becker's Healthcare
• 100 Accountable Care Organizations to Know - Becker's Hospital Review
• Best Employers for Workers over 50 - AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
• Official Health Care Partner of the New York Jets
• NJ Sustainable Business

Atlantic Mobile Health is a non-profit corporation dedicated to providing the fasted air and ground medical transportation services.

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.