Job Description

Crisis Recovery Worker – Waking Nights

Location: Willow House – 120 Chapel Lane, Coppull, PR7 4PN
Working Hours: 37 hours per week (worked flexibly across the year)
Shift Pattern: Monday to Sunday, 8:00pm – 8:30am (waking nights)
Contract Type: Permanent
Salary: £25,455 - £28,930 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse.

This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the service

Willow House is a mental health crisis recovery house providing short-term support (typically 3–7 days) for individuals in crisis. The service has seven bedrooms and operates with 24-hour staffing.

Waking night staff play a vital role in ensuring the safety, wellbeing and stability of the service overnight, supporting residents throughout the night.

The people we support are central to everything we do. Each person is unique and deserves to be treated as such, so responsibilities may vary day to day.

You may also be required to work across other local Waythrough services where needed.

About the role

You will support people to:

• Manage and improve their physical and mental wellbeing
• Develop life skills and coping strategies through 1:1 and group interventions
• Live more fulfilling lives with a sense of purpose
• Take control of their own choices and decisions

You will also ensure the safe running of the service by:

• Monitoring resident wellbeing and welfare throughout the night
• Maintaining a safe, calm and respectful environment
• Following policies, procedures and legal requirements

Key responsibilities

• Carry out regular welfare checks and respond to overnight needs
• Maintain accurate and timely records using internal systems
• Support with risk assessments and ensure these are followed
• Maintain the health and safety of the building
• Liaise with external services where required
• Contribute to effective team communication and handovers

Managing your workload

• Work independently during waking nights while remaining part of a wider team
• Prioritise tasks and respond to emerging situations
• Keep up to date with organisational developments
• Maintain your own wellbeing through supervision and team support

About you

To succeed in this role, you will need:

• Strong communication skills and the ability to engage with people compassionately
• The ability to respond calmly to sensitive and complex situations
• Confidence working independently during waking nights
• Good organisational and record-keeping skills
• The ability to prioritise workload and manage time effectively
• Strong interpersonal and listening skills
• Commitment to personal development and training
• Integrity and professionalism
• Ability to work under pressure
• Good IT skills (including databases, email and Microsoft Word)
• Flexibility to work across a 7-day rota

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-04-23