At Stepping Stones Crisis Society, we are dedicated to supporting individuals and families affected by domestic violence and crisis situations. Based in Cold Lake, Alberta, our mission is to provide a safe and nurturing environment where those in need can find refuge, support, and resources to rebuild their lives. We offer a range of services, including emergency shelter, counselling, education, and advocacy, all aimed at empowering our clients to overcome their challenges and achieve long-term stability and safety.
The Crisis Intervention Specialist provides essential services to women and children requiring emergency shelter due to domestic violence, crisis situations, or homelessness. Working as part of a professional team, the C.I.S. contributes to the empowerment of clients using a trauma-informed and client-centered approach. This role involves maintaining building security, providing supportive services via a 24-hour Help Line, and assisting with the daily operations of the shelter.
Admit and discharge clients to the Emergency Shelter, ensuring all documentation and forms are accurately completed.
Perform intakes and initial assessments to determine immediate needs and provide necessary support.
Orient residential clients to shelter policies, procedures, and programming.
Assist in developing and implementing daily client activities and group programming.
Respond to the 24-hour helpline, providing crisis intervention, community information, and referrals.
Respond promptly and effectively to crisis situations to ensure the safety and well-being of all residents.
Advocate for clients with various agencies and make referrals to outside community resources as required.
Transport clients to appointments and assist with daily duties such as cleaning, cooking, and laundry.
Coordinate and participate in case conferences, group sessions, and individual client meetings.
Provide on-call coverage and emergency shift coverage as assigned.
Assist in the training and orientation of new staff members and students.
Maintain accurate and detailed client documentation, including assessments, case notes, and progress reports.
Registered Social Worker (Degree) or post-secondary education in a related field.
2-3 years in a similar role with a working knowledge of the dynamics of family violence, addictions, suicide, and other social issues.
Proficiency in conflict resolution, crisis intervention, and case management.
Strong written and verbal communication skills
Proficient computer skills.
Valid Class 5 Driver’s License free from restrictions.
Clear Criminal Record Check and Child Welfare Check.
Standard First Aid/CPR, ASIST Certification, and Non-Violent Crisis Intervention Training considered an asset.
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