Job Description

Be the Voice That Makes a Difference.

As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources.

This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply.

Why This Role Matters

You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift.

Responsibilities

• Respond to crisis hotline calls with empathy and professionalism
• Provide evidence-based crisis counseling and de-escalation support
• Conduct risk assessments and arrange emergency services or referrals when required
• Maintain accurate and confidential call documentation
• Develop tailored crisis management and safety plans
• Ensure smooth handovers between shifts
• Dedicate each shift exclusively to Intellect crisis support services

Requirements

• 1–3 years of helpline experience (paid or volunteer)
• Proven ability to manage high-risk situations
• Emotional resilience and calm decision-making under pressure
• Fluency in Lao and English; additional languages are a plus