Job Description

Crisis Counselor/Specialist - Full-Time Days & Nights

Be the Lifeline When It Matters Most

Location: Reading, PA

Pay Rate: $23+/hour

Schedule: Full-Time

• 1st shift 8:00 am - 4:00 pm; Tuesday - Saturday
• 3rd Shift 12:00 am - 8:00 am; Sunday - Thursday

Program: Crisis Intervention Program

About the Role:

When someone is in crisis, you'll be the calm, compassionate voice that guides them toward safety and support. As a Crisis Counselor, you'll provide essential phone and mobile crisis services—conducting assessments, delivering interventions, and connecting people to life-changing resources. If you're ready for meaningful work where every conversation can save a life, this is your calling.

What You'll Do:

Crisis Response & Assessment:

• Conduct comprehensive crisis assessments and triage for individuals in distress
• Provide immediate crisis counseling via telephone with skill and compassion
• Determine when mobile outreach interventions are needed
• Respond effectively to urgent situations with professionalism and empathy

Intervention & Support:

• Deliver evidence-based crisis interventions following best practice principles
• Provide service referrals and connect clients to appropriate community resources
• Conduct thorough aftercare follow-up contacts to ensure continuity of care
• Collaborate with local police and EMS services to coordinate emergency responses

Clinical Excellence & Documentation:

• Maintain high-quality, accurate clinical documentation including progress notes, treatment plans, and discharge summaries
• Complete all required insurance authorization documentation in a timely manner
• Prepare clear, concise reports that effectively communicate client needs
• Submit accurate payroll and billing documentation on schedule

Professional Development & Collaboration:

• Build and maintain strong working relationships with clients, families, and community partners
• Participate in agency committees focused on program enhancement
• Engage in ongoing training and professional development activities
• Contribute to internal quality improvement initiatives
• Work collaboratively within your team to ensure seamless crisis services

What We're Looking For

Required Education (one of the following):

• Bachelor’s degree in a behavioral health discipline and one year of experience in a behavioral health setting (Counselor)
• Master’s Degree in a behavioral health discipline and three years of experience in a behavioral health setting ( Specialist)

Required Clearances:

• Pennsylvania Act 33 clearance (Child Abuse)
• Pennsylvania Act 34 clearance (Criminal Background)
• FBI fingerprint clearance
• Verification of exclusion from Medicaid/Medicare Exclusion lists

Essential Skills & Qualities:

• Strong knowledge of crisis intervention principles and behavioral health practices
• Excellent communication skills—both oral and written
• Ability to remain calm and focused under pressure
• Sound judgment and problem-solving abilities
• Compassionate, patient, and professional demeanor
• Valid driver's license and ability to safely operate a motor vehicle
• Ability to work independently with minimal supervision
• Comfortable managing multiple interruptions and shifting priorities

Why Choose This Role?

Make a Real Impact:

• Be the voice of hope for individuals and families in their darkest moments
• Use your skills to prevent tragedy and connect people to healing resources
• Know that your work directly saves lives and strengthens your community
• Experience the profound satisfaction of crisis resolution

Professional Growth:

• Comprehensive paid training in crisis intervention best practices
• Ongoing professional development opportunities aligned with your career goals
• Supportive supervision and clinical coordination
• Work within established ethical standards and evidence-based practices
• Opportunity to participate in program development and quality improvement

Supportive Work Environment:

• Join a team that values integrity, teamwork, and collaboration
• Work for an organization committed to diversity and inclusion
• Access to clinical supervision and peer support
• Clear policies and procedures to guide your work
• Recognition for your dedication and impact

Comprehensive Benefits:

• Paid training provided
• Employee recognition programs
• Referral bonus opportunities
• Discount programs through "Tickets at Work"
• Comprehensive paid training program
• Ongoing professional development
• Tuition reimbursement options available
• Pathways to leadership roles
• Medical, Dental and Vision Benefits

Physical Requirements:

This position requires:

• Ability to communicate clearly via telephone
• Ability to safely drive a motor vehicle for mobile crisis responses
• Ability to sit for extended periods during phone-based crisis work
• Proficiency with computers and documentation systems
• Ability to work with frequent interruptions
• Full awareness of environmental stimuli
• Strong reading, writing, and typing skills

Perfect For:

• Mental health professionals seeking crisis intervention specialization
• Recent graduates passionate about emergency behavioral health
• Experienced counselors ready for high-impact work
• Individuals with strong interpersonal skills and emotional resilience
• Those who thrive in fast-paced, unpredictable environments
• Professionals committed to serving vulnerable populations

Ready to Become a Lifeline?

Join our crisis intervention team and use your skills where they matter most. Every call is an opportunity to make a difference. Every intervention is a chance to guide someone toward hope and healing.

Apply today and start your journey in one of the most meaningful careers in behavioral health.

Learn more about career opportunities: https://chimes.org/Careers

Holcomb Behavioral Health Systems is an equal opportunity employer committed to diversity and inclusion.

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