Job Description

• Competitive salary + 10% superannuation + range of leading employee benefits

• Hybrid role + centrally located offices in Britomart + WFH available

• 5 days wellbeing leave on top of annual leave

We’re looking for an experienced Crisis and Incident Manager to lead our enterprise-wide crisis and incident management capability and help ensure we’re always prepared - whatever comes our way.

This role is based in Auckland, with a centrally located Britomart office and a hybrid working model (3 days in office, 2 days WFH) that supports balance and flexibility.

Mō te tūranga | About the Role

Reporting to the Senior Manager – Protective Services, you’ll play a critical role in strengthening Westpac’s resilience. You’ll own and evolve our crisis and incident management programme, bringing people together across the business to anticipate, respond to, and recover from disruptive events - with calm leadership and clear communication.

This is a role for someone who thrives on influence, collaboration and preparedness, and who enjoys making a meaningful impact behind the scenes.

In this role, you will:

• Own and continuously improve Westpac NZ’s crisis and incident management framework, policies, and playbooks

• Monitor national and international trends, emerging threats, and regulatory changes to keep our approach current and best practice

• Lead and coordinate crisis and incident responses, including convening and chairing crisis response teams

• Manage the duty officer roster, ensuring 24/7 readiness and clear escalation pathways

• Design and deliver crisis training and simulation exercises that strengthen organisational confidence and capability

• Provide insightful reporting, lessons learned, and recommendations to senior leaders

Nā tāu rourou | What will you bring?

We’re keen to hear from people who bring:

• Proven experience in crisis, incident, or major incident management within a corporate or regulated environment

• Strong understanding of risk, resilience, and crisis communication (financial services experience is welcome but not essential)

• Confidence leading cross-functional teams in high-pressure situations

• Experience developing and embedding crisis management frameworks and response playbooks

• Clear, empathetic communication skills and the ability to influence at senior levels

If you meet most, but not all the criteria, we still encourage you to apply. At Westpac, we’re committed to developing capability and supporting diverse career paths.

Westpac Hei Wāhi Mahi | Working at Westpac
Immerse yourself in a supportive team environment, and receive some of the best banking and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best

• Additional purchased leave options up to 4 weeks per year

• Banking benefits, insurance discounts and superannuation scheme

• Career growth – we promote internal capability; we have programmes that recognise star performers

• Generous parental leave – and top up government paid parental leave

• School holiday subsidy - help you balance work and family during school holiday

• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

28 May 2026