Job Description

The Role:
At Next we have a great opportunity for a Crime Centre Operative to join our Loss Prevention team in Doncaster. Reporting directly to the Crime Centre Manager, you will play a vital role in protecting our people, assets, and brand. As a Crime Centre Operative, you will be part of a dedicated team providing comprehensive loss prevention and security support across allocated retail sites.

Operating from a fully equipped control room, your day-to-day focus will involve proactive and retrospective CCTV reviews, incident monitoring, and risk intelligence gathering. You will serve as an essential link between in-store teams, field officers, internal management, and external agencies- delivering exceptional customer service, maintaining strict confidentiality, and upholding high standards of site safety and security.

What You'll Take On:

• Proactively and retrospectively monitor site CCTV systems to detect acts of dishonesty, identify stock loss trends, highlight Health & Safety breaches, and record all events accurately.
• Serve as a central communication hub during major incidents, liaising with command, control, and crisis management teams, while providing calm support to affected staff.
• Monitor global risk intelligence software and media sources to identify emerging threats to assets or personnel, using data sources to spot and escalate fraudulent activity.
• Respond to direct calls for service from retail stores and field teams, creating and disseminating detailed intelligence packages for internal stakeholders and external law enforcement agencies.
• Submit clear, detailed reports and handle all evidential material meticulously to ensure it remains accessible, admissible, and fully compliant with GDPR and company policies.
• Handle telephone and email enquiries, assist with training new team members, and ensure all performance standards and SLAs set by the Crime Centre Manager are consistently met.

What You'll Bring:

• Comprehensive experience operating CCTV systems, alongside an excellent standard of general IT skills (including Microsoft and Google suites).
• Exceptional written and verbal communication skills, a professional telephone manner, and the ability to remain calm, patient, and resilient under pressure or when dealing with distressed callers.
• High attention to detail with the ability to listen, interpret complex information, complete comprehensive reports, and identify patterns in stock loss or data.
• A strong understanding of the critical need for confidentiality, data protection (GDPR), and professional integrity when handling sensitive information.
• Proven ability to work proactively on your own initiative as well as collaboratively within a team, with the capability to prioritise heavy workloads and make sound decisions under minimal supervision.
• Readiness to work flexible shift patterns (including nights, weekends, and bank holidays) in a sedentary control room environment, and willingness to complete a standard CRB check.

#LI-CG1 #LI-Onsite

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!