Emagine Entertainment

Crew Supervisor

Emagine Entertainment  •  Batavia, IL (Onsite)  •  4 hours ago
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Job Description

Benefits:
  • Free Movie Incentive
  • 401(k) matching


The Assistant Manager position is an integral part of the success of our team. A detail-oriented and collaborative leader who is driven by results and has a passion for movies and guest service. The Assistant Manager leads by example in all areas, upholding, guiding, and supporting others in company values, programs, policies, and procedures. They carry building keys and may be responsible for opening and closing the building, managing shift operations end-to-end, and ensuring our guests enjoy a perfect movie-going experience every time. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Understand and assist with the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction. 
  • Assume the role of Manager/Mentor on Duty (MOD) when required, overseeing all aspects of daily floor operations and actively coach and mentor the team members 
  • Encourages and requires behaviors that align with the company’s core values and purpose.  
  • Assign tasks and responsibilities to team members and provide follow-up to ensure efficient operations. 
  • Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits. 
  • Monitor guest satisfaction and consistently identify opportunities to enhance the movie-going experience. 
  • Engage in guest recovery situations, acting as a resource for questions, comments, and concerns from all guests. 
  • Assist with the selection, training, development, and overall employment experience of staff. 
  • Follow work safety guidelines and ensure all staff members are aware of and adhere to safe work practices. 
  • Assist in the maintenance of proper emergency, safety, and security procedures. 
  • Ensure the theatre remains compliant with all applicable state and federal regulations, including labor laws, health and safety codes and accessibility requirements. 
  • Assist with other issues related to Daily Floor Management as needed. 

COMPETENCIES

  • Previous customer service and leadership experience require 
  • Proven track record in a leadership role within a fast-paced environment 
  • 1-2 years of theatre experience preferred 
  • Strong commitment to delivering high-quality service in a guest-focused environment 
  • Ability to identify solutions, improve efficiencies, and drive results 
  • Comfortable working in a fast-paced, results-oriented environment 
  • Proficiency in Microsoft Word, Excel, and PowerPoint 
 



Emagine Entertainment

About Emagine Entertainment

Emagine Entertainment’s affiliates own and operate luxury theaters in Michigan, Illinois, Indiana, Minnesota, and Wisconsin. Emagine operates 28 theaters with a combined 30,068 seats and 342 screens. Emagine led the way in bringing luxury theaters to the metropolitan Detroit market. Emagine enjoys the honor and distinction of being named “Best Movie Theater” for several years running by the Detroit Free Press, the Detroit News, and WDIV television. Emagine has been named “Best Theater to See a First Run Movie” by Hour Detroit Magazine consecutively for the past 9 years. Emagine is ranked as the 9th largest theatre chain in North America according to the 2022 Giants of Exhibition report from The Boxoffice Pro, the premiere publication of theatrical exhibition.

Emagine is a recognized innovator in the theatrical exhibition industry having been the first theater chain in the world to convert to 100% digital projection. In 1997, Cinema Hollywood (now Emagine Birch Run) was the first theater in Michigan to open with all stadium seating. Emagine was the first to introduce 4K projection to the Detroit market, and it boasted 3 of the first 100 Dolby Atmos® immersive sound systems deployed worldwide. On December 15, 2017, Emagine began operating the largest movie screen in the State of Michigan with the opening of its Super EMX auditorium (featuring laser projection technology) at its megaplex in Novi, Michigan; and on December 19, 2019, Emagine opened the largest CinemaScope screen in the Midwest at its Emagine Canton/Westland location.

Emagine’s luxury experience incorporates not only reclining chairs but also gourmet snacks, reserved seating, in-seat service and other upscale amenities such as valet parking. All Emagine theatres offer adult patrons the option of enjoying their favorite cocktail, beer or wine while concurrently maintaining a genteel and welcoming environment for families.

Industry
Unknown
Company Size
201-500 employees
Headquarters
Troy, Michigan
Year Founded
Unknown
Website
emagine-entertainment.com
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