Job Description

, Isle of Man

Job Family Group:

Business Administration, Maritime

Worker Type:

Regular

Posting Start Date:

March 12, 2026

Business Unit:

Experience Level:

Early Careers

What’s the role

Shell Ship Management Ltd (SSML) is seeking a motivated and highly organised Crew Personnel Officer to join our Operations team. This is a key role responsible for ensuring our tanker vessels are manned with qualified, competent, and certified seafarers, while upholding the highest standards of safety, compliance, and operational excellence.

As a Crew Personnel Officer, you will manage the end‑to‑end crewing process for assigned vessels, ranging from crew planning and compliance to performance tracking and officer development. You’ll work closely with manning offices, vessel Masters, technical managers, and internal stakeholders to ensure safe, efficient, and well‑supported vessel operations.

What you’ll be doing

Your main accountabilities will be:

Crew Planning & Coordination

• Develop and manage crew change plans aligned with rotation schedules and technical manager requirements.
• Liaise with manning officers, Fleet Superintendents, and Masters to ensure seamless crew movements.
• Maintain accurate crew lists, manning matrices, and rotation plans.

Documentation & Compliance

• Monitor certification, medicals, tanker endorsements, and flag‑state documentation.
• Ensure full compliance with MLC, STCW, ISM, and Oil Major/TMSA requirements.
• Maintain accurate data in crewing systems and ensure timely reporting.

Officer Retention & Development

• Track re‑joining statistics, monitor contract completion, and support retention initiatives.
• Identify high‑performing officers for promotion and development programmes.
• Support continuity planning for key ranks and oversee probationary assessments.

Fleet GPA (General Performance Assessment)

• Track GPA indicators and compile performance summaries.
• Support investigations, PDPs, and disciplinary processes when required.
• Collaborate with Fleet Development Officers to identify trends and improvement plans.

Coordination & Reporting

• Act as primary liaison between vessels, manning offices, and technical managers.
• Prepare periodic reports on crew status, compliance, and performance.
• Support MLC, flag, and Oil Major audits with documentation and data.

Crew Welfare & Support

• Provide guidance on employment conditions, welfare matters, and rotation arrangements.
• Conduct pre‑joining briefings for new officers and follow up on grievances and incidents.

What you bring

We are keen to hear from candidates with experience in a crewing or manning environment (tanker experience is preferred). However, we are equally open to individuals who are motivated by a challenging and dynamic role, demonstrate strong resilience, and thrive in a fast‑paced, continuously changing environment.

In addition, the following skills and attributes would be advantageous:

• A solid understanding of MLC 2006, STCW, ISM Code, and flag state requirements, or a strong willingness to develop this knowledge.
• Experience with matrix compliance processes and crewing systems, or the ability to learn new systems quickly.
• Strong analytical, reporting, and data‑driven skills, including familiarity with GPA/KPI frameworks.
• Clear and confident English communication skills, both written and verbal.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a value-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.

Shell is working to advance an inclusive, psychologically safe and accessible environment where people with disabilities can excel. If you require any accommodations or accessibility adjustments (e.g. assistive technology, communication support, any other) during the application or interview process, please let us know directly via careers@shell.com . We strive to ensure that our process and workplace is accessible to everyone and are dedicated to making reasonable adjustments to support your needs.

Shell in The United Kingdom

Shell UK remains one of the North Sea’s biggest producers, supplying around 10% of the UK’s total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.

In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.

Shell is a vital contributor to the UK, supporting energy security, jobs and economic value. We provide energy to fuel homes, hospitals, schools, vehicles, machinery and factories. Our history here dates back over 125 years. A UK-headquartered global energy leader, and leading FTSE multinational, we are active across the country’s energy system.

In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.

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DISCLAIMER:

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