Job Description

Benefits:

• 401(k)
• Employee discounts
• Flexible schedule
• Free uniforms

Company Overview

Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.

Our success comes from the loyalty and dedication of our team, the Ohana. We are proud to employ nearly 300 team members, making 604 one of Hawaii’s largest locally owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.

The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House, 604 Clubhouse, and 604loha Grill. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.

CREW MEMBER - 604LOHA GRILL (BOH)

SUMMARY OF FUNCTIONS

The Service Crew Member is responsible for managing an assigned cook station through proper setup procedures, accurately receiving and communicating guest orders, preparing and plating menu items to meet company quality standards, and maintaining a clean and organized workstation. This role supports seamless restaurant operations while delivering exceptional guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Follow all company policies as outlined in the Employee Handbook and the Line Cook Training Manual.
• Maintain excellent attendance:
• Arrive at least 10 minutes before scheduled shifts
• Limit shift swaps/replacements to no more than 5% of scheduled shifts
• Follow company time-off and illness procedures
• Maintain a 0% no-call/no-show record
• Adhere to sanitation and safety standards; maintain a 90% or higher score on all audits.
• Maintain uniform, appearance, and grooming standards.
• Deliver outstanding guest service; maintain a customer complaint ratio of less than 1 per 100 guests.
• Demonstrate full knowledge of menu items and specials; accurately explain preparation methods, ingredients, portion sizes, side items, and substitutions to staff and guests.
• Determine daily par levels, prepare and communicate prep lists accurately, maintaining no more than 2% waste.
• Communicate clearly with fellow crew members/station cooks to ensure order accuracy.
• Prepare all menu items to meet company quality standards 100% of the time.
• Notify expediter/server promptly when orders are ready (within 1 minute of plating).
• Follow proper receiving and storage processes with 100% accuracy.
• Complete meals for guests in assigned sections efficiently, ensuring service is completed in no more than 1 hour per table.
• Perform side work accurately, according to standard procedures.
• Complete end-of-shift checkout procedures with 100% accuracy.
• Assist other team members with stations and side work to support a positive team environment.

QUALIFICATIONS

• Preferred: 18 years of age or older, due to equipment and safety requirements.
• Ability to read, write, and communicate in English effectively.
• Must be able to lift up to 50 pounds frequently.
• Demonstrates enthusiasm, commitment, and a positive attitude toward guest satisfaction.
• Holds a valid health card or equivalent.
• Ability to perform basic math calculations and understand units and measures.
• Able to stand, walk, and maintain mobility for the duration of a scheduled shift.
• Ability to lift, stoop, and bend as required.
• Demonstrates hand coordination and dexterity for efficient and rapid production.

OTHER REQUIREMENTS

• Must work a flexible schedule, including open, mid, and close shifts, weekends, and holidays as needed.
• Must be reliable, punctual, and professional.
• Must comply with all company policies, procedures, and standards.

Compensation: $16.00 per hour

ABOUT US

Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.

The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House, and 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.

Our success comes from the loyalty and dedication of our team, the 6-Ohana. We are proud to employ nearly 400 team members, making 604 one of Hawaii’s largest locally owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.

VISION

To give back to our military and community by becoming the standard for the island dining experience.

MISSION

Provide quality food, excellent service and the perfect setting served with Aloha.

CORE VALUES

Pride Our passion for service is rooted in hard work, perseverance, and fun.

Quality We are committed to raising the standard in every aspect of our restaurant.

Consistency Excellent service. Same taste. Genuine hospitality. Every day.

Servant Leadership Our employees serve each other, our guests and lead by example to better our community.

Aloha Everyone is welcome and served with love (just like Grandma’s house).