Job Description

Job Location Palo Alto, CA 94304 Position Type Full-Time/Part-Time Salary Range $18.20 - $20.00 Hourly

Job Shift Closing/Late Night

At the Melt, we are looking for highly experienced Crew Members to work Late-night Weekday & Weekend Closing shifts from 7:00pm PT to 3:00am PT from within the food service industry for a Fast Casual or Quick Service (QSR) brand, we want you to apply to explore joining our Team/Family!

At The Melt, we do things differently. We believe in challenging the stereotypes and roadblocks associated with some QSR, Fast Casual, and Food Service careers. We believe that a career in the Fast Casual/QSR/Food Service industry is an exciting, fast-paced and exhilarating experience.

These roles require working late nights including on Fridays, Saturdays and Sundays in restaurants open till 3:00am.

At The Melt, our number one priority is simple; deliver experiences so great our Guests and Crew Members say “I Love It Here” We provide the opportunity to pursue your success by offering comprehensive training that teaches you how to deliver “I Love It Here” experiences to our Guests and Crew Members.

At The Melt, we help high-performing EXPERIENCED Crew Members within the Fast Casual / QSR industry change the trajectory of their current and past job experiences by offering them the opportunity to escape dead-end situations and pursue professional growth with an exciting and growing company in Crew Member roles to learn our operations and then possibly advancing them to a Shift Manager-level position and beyond over time.

Who are we?

We are a fast casual eatery that combines chef-inspired, 100 percent all-natural, wholesome foods (Burger Melts, Chicken Melts, Cheese Melts, French Fries and More) with innovative online ordering technology in an eco-friendly environment.

We are an emerging and growing brand, and we are passionate about "PROMOTION FROM WITHIN"...we believe the key to our success today and tomorrow will come from building future leaders from within. However, when you are growing company, there are times when it is necessary to recruit external talented leaders to join the organization to fill current and future needs.

We are based in San Francisco and are currently operating locations throughout California and looking to continue growing within California and beyond. Therefore, we are seeking great food service professionals to support our current and future growth needs in the Greater Palo Alto/Stanford market area.

Our Values are the backbone of decision making at The Melt. These values are:

“The BIG 3”

• Be The Best: We’re committed to being the best in everything we do.
• Inclusive Everybody feels welcome. We embrace diversity at every level and stand against intolerance.
• Good For All: We balance the needs of the guest, the team, and the company.

If you are a great leader that has a track-record of developing and promoting great leaders then we would like to learn more about you. Being bilingual is a plus.

If you exemplify our values in your everyday actions and you are an EXPERIENCED General Manager within the industry and are looking for an exciting opportunity to deliver “I Love It Here” experiences to your Guests and Crew Members, then The Melt is for you. APPLY TODAY!

Title: Assistant Managers Reports To: General Manager - This role plus the roles of the General Manager and Shift Manager roles are members of the restaurant management team.

Each role works together to operate the overall operations of the restaurant.

Responsibilities include but are not limited to the following:

Leads Crew Team

• Leads and directs Crew shifts acting as manager-in-charge of store
• Coaches, counsels and directs Crew Members
• Ensures a positive team environment and maintains a calm professional demeanor always
• Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to Crew to ensure operational excellence and to improve Crew performance
• Participates in the staff planning, interviewing and hiring process for new Crew Members

Leads Service Excellence

• Ensures “I Love It Here” experience for every guest
• Ensure standards are consistently met for speed of service, order accuracy, product quality, and store cleanliness
• Handles problem resolution with composure while living The Melt values
• Inspires, motivates, and coaches Crew Members to their very best performance

Leads Profitable Operations

• Executes opening and closing duties – opening shift, shift change, and closing shift procedures.
• Ensures food quality, food safety and store cleanliness.
• Follows all health, safety and sanitation guidelines.
• Manages shift schedules and utilizes deployment tools to maximize shift performance.
• Manages inventory needs by ordering, receiving and storing items according to procedures.
• Follows cash management and cash register policies and ensures all Crew always follow procedures.

Qualifications

• Must be Happy and Positive with a collaborative leadership style.
• Must have at least 3-4 years of General Manager experience within The Fast Casual, QSR or Mid-Scale Casual Dining segment.
• Must have strong interpersonal skills, the ability to learn quickly and the leadership skills to build and be part of a team.
• Must be able to work under pressure and multi-task in a fast-paced environment.
• Must have exceptional work ethic.
• Must be 18 to apply
• Must be available to work 50 hours per week, including late nights and weekends.
• Must develop and maintain effective working relationships.
• Must have strong interpersonal skills, the ability to learn quickly and to work as part of a team.
• ServSafe certification.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift availability:

• Night Shift (Required)

Work Location: In person

Qualifications

Requirements/

Qualifications

1. MUST BE HAPPY & at least 16 years old to apply.
2. Must have strong interpersonal skills, a positive attitude and the ability to learn quickly.
3. Must be available to work flexible hours including peak sales times, opening shifts, closing shifts, and weekends.
4. Prior experience not required but helps if you’ve worked in a restaurant, deli, café, fast food, coffee, retail or customer service.
5. Must be able to work under pressure and multi-task in a fast-paced environment.
6. Must be able to read and communicate in English.
7. Must be able to lift between 25-50 lbs.

All your information will be kept confidential according to EEO guidelines.

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”