Job Description

What We Need

Corpay is currently looking to hire a Crew Accommodations Supervisor under the Airline Division. This role is located in Heathrow, UK. The Supervisor is responsible for overseeing assigned Crew Accommodations Agents. The Supervisor will train, coach, and mentor; ensuring productivity meets and exceeds quality standards. The Supervisor is positive, smart, enthusiastic individuals with great leadership skills and excellent attention to details. The Supervisor will support the team and associated clients in an efficient and timely manner by taking ownership of each case, ensuring swift and consistent problem resolution. You will report directly to Crew Accommodations Manager and regularly collaborate with supporting teams/departments.
As a Crew Accommodations Supervisor, Corpay will set you up for success by providing:
• Assigned workspace in Heathrow, UK office
• Company-issued equipment
• Formal, hands-on training
Role Responsibilities
• Supervising and supporting Crew Accommodations Agents during assigned shifts.
• Assigning and monitoring daily tasks, ensuring clarity and accountability.
• Maintaining and updating team schedules, including deviations and approved changes.
• Ensuring agents have access to all necessary tools, systems, and resources.
• Leading shift briefings and ensuring accurate completion of daily reports (e.g., productivity, pass-down, pending actions).
• Serving as the primary liaison between the client’s duty manager and TA Connections Crew Accommodations Desk.
• Collaborating with client-side departments (Crew Tracking, Scheduling, etc.) to meet operational needs.
• Communicate clearly and consistently with internal departments to resolve issues and expedite work.
• Providing real-time guidance and support to agents during shifts.
• Monitoring attendance, punctuality, and adherence to company policies.
• Delivering constructive feedback and recognizing strong performance.
• Supporting performance evaluations and quality assurance efforts.
• Identifying and escalating opportunities for individual or team improvement.
• Stepping in to performing agent tasks as needed, including:
• Booking and updating hotel and ground transportation accommodations.
• Sourcing last-minute lodging and transportation options.
• Negotiating rates and managing vendor communications.
• Accurately documenting all transactions and approvals in TA Connections systems.
• Managing hotel relocations and ensuring timely, professional communication with stakeholders.
• Supporting IT, Billing, and Commission Collections teams with data gathering and troubleshooting.

Qualifications & Skills

• High School Diploma or GED equivalent.
• Minimum 3 years of experience in a call center or similar environment.
• Proven experience in a supervisory role (required for external applicants).
• Strong leadership, interpersonal, and conflict-resolution skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a high-volume, time-sensitive environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Reliable internet connection and a quiet home workspace.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

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