Job Description

Company Description

Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.

Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations.

The Crest Club Coordinator plays a vital role in championing Auberge's mission and vision, ensuring the delivery of the highest quality and heartfelt service to our Crest Club members.The coordinator is dedicated to fostering a positive work environment for all team members and upholding programs essential to the company culture. In this position, the individual is responsible for providing exemplary guest service to our members, while offering support to the Director of Memberships. This role will contribute to the overall member service experience; our mission is to create memorable experiences for our Crest Club members.

Poised to become the most exclusive private ski and social club in the Rocky Mountains, Crest Club is redefining the ski-in/ski-out experience in the heart of Telluride’s Mountain Village. Perched at 9,545 feet, Crest Club makes its debut at the five-star Madeline Hotel & Residences, offering unparalleled amenities and state-of-the-art slopeside facilities, creating the ultimate basecamp for adventure.

The targeted compensation rate for this seasonal, non exempt position is $25 per hour. The position offers a competitive compensation package presented by Auberge Collection

Job Description

Member Reservations:

• Prepare member daily arrival reports
• Greet members daily in the locker room
• Assist with pulling member skis from Ski valet and having them ready before their arrival
• Alert the Falcon room team on which members are currently in house
• Provide & offer concierge services to members
• Assist guests with restaurant reservations, transportation arrangements, and local attractions
• Provide recommendations for dining, shopping, and entertainment options
• Maintain a neat and organized concierge desk and club areas
• Assist the Director of Membership with updating Crest Club member profiles

Supportive Functions:

• Exhibits initiative, responsibility, follow up, and accountability
• Adheres to Auberge Resorts policies and procedures
• Ensure ongoing alignment with brand standards related to services, amenities and facilities
• Ensure effective coordination of all club program services
• Enforce property safety standards
• Perform other duties and handle projects as assigned by the Director of Residence Services
• Professionally represent the brand and property in the community and industry as well as with club members
• Be a leader and role model to all team members and the community

Qualifications

• At least 1 year of previous administrative experience in a similar environment.
• Ability to work a flexible schedule required.

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com