Job Description

Location: All Caring Commerce Cremation Services

Status: Non-Exempt, Full Time

Under the general supervision of the Office Coordinator, the Field Operations Support Assistant is responsible for providing a variety of administrative and clerical support to the crematory operation. In addition, other general duties will support the goals of meeting and exceeding client and family expectations.

ESSENTIAL FUNCTIONS

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the church in performing their work.

Performs day-to-day clerical duties as required, which may include:

• Prepare, review, and verify cremation authorizations, permits, and related documentation
• Ensure proper identification and documentation consistency throughout each case
• Assist with coordinating scheduling for cremations, transfers, and witness cremations
• Communicate professionally with funeral homes, families, vendors and internal staff
• Release of cremated remains to clients and families
• Enter and maintain data in crematory CRM system
• Assist with compliance tracking in accordance with state and local regulations
• Answer phones, respond to emails, and provide administrative support to Office Coordinator
• Maintain organized files and logs
• Preparing reports, invoices and mail-outs as necessary
• Assist with chapel and facility preparations, including light cleaning of facility
• Backup to Office Coordinator in their absence
• Confirm accuracy of all documentation and service information electronically and/or by physical means.
• At all times comply with company policies, procedures, and instructions.
• Conveys a sense of concern and empathy with client family members at all times, bringing any issues to the attention of a staff member who can provide a resolution.
• Responds to customer inquire via telephone, internet and in person.
• Maintains professional and cooperative relationships with county clerk, medical examiners, and other official and governmental parties.
• Keeps accurate records.
• Performs other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS

Education and Experience

Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:

• High School Diploma required (Associate’s degree preferred).
• Minimum 2 years of experience in office, clerical or customer service required.
• Bilingual Spanish/English preferred.

Certification/Licenses

• Valid state issued driver’s license.

Knowledge, Skills, and Abilities

Knowledge of:

• Office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

Skills in:

• Good verbal and written communication skills
• Strong organizational and accuracy skills
• Basic mathematic skills
• Problem solving skills

Ability to:

• Be detail oriented.
• MS Office experience including Outlook, Word, Excel
• Follow written and oral instructions.
• High level of compassion and integrity.
• Multitask and set priorities.
• Maintain confidentiality.
• Work over-time and weekends when necessary.
• Be on call

Physical and Environmental Requirements:

• Occasionally lift up to 20 pounds.
• Sit for sustained periods of time on a daily basis.
• Perform tasks requiring intermittent bending, stooping, and walking.
• Sustain frequent movement of the fingers, wrists, hands, and arms.