Job Description

GET TO KNOW US

Founded in 1760, The House of Creed has cultivated the art of fine craftsmanship across seven generations, shaping a distinctive vision of Haute Perfumery where British tailoring meets French savoir-faire. Guided by its Art of Millésime, the finest ingredients are hand-weighed and aged in its ateliers near the Château de Fontainebleau, France. Through these meticulous steps, the House preserves and reinvents its heritage of savoir-faire, crafting timeless fragrances as a seal of elegance.

KNOW THE ROLE

We are seeking Seasonal Retail Sales Associate (Luxury Brand Ambassador) part time to join our team on a Six-weeks Contract during our key trading period in the run up to Christmas 16th November until 26th December 2026. A passion for luxury fragrance is essential, along with a warm, professional demeanour and the ability to create an exceptional shopping experience.

As a luxury Brand Ambassador for the House of Creed, you will be the face of our prestigious brand, playing a key role in delivering an exceptional customer journey. Your mission is to share your passion and expertise about our heritage and products, elevate the customer experience, and drive sales while upholding our excellent standards of service.

Key responsibilities

• Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales
• Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits
• Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty
• Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards

KNOW WHAT WE'RE LOOKING FOR

• Exceptional communication and interpersonal skills
• Proven experience in luxury retail or a similar customer-facing role
• Passion for the luxury brand and a commitment to delivering an exceptional customer experience
• Goal-oriented with a track record of meeting and exceeding sales targets
• Ability to work effectively in a fast-paced environment
• Passion for fragrance or beauty products is a plus

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.