Job Description

If you enjoy leading teams that protect clients and the firm by getting the details right, this is your opportunity to make a visible impact. You’ll help ensure commercial lending commitments are monitored consistently, issues are surfaced early, and risks are addressed with strong controls.

As a Credit Support Manager within Wholesale Lending Services – Credit Monitoring Center of Excellence, you will lead a team that monitors borrower compliance with commercial credit agreement terms across a defined portfolio.

You'll coach and develop specialists, partner with colleagues globally, and work closely with credit risk partners and internal operational teams to strengthen quality, reduce errors, and support a strong risk and control environment.

Job responsibilities

• Ensure achievement of service levels across multiple processes
• Drive a strong risk and control environment, including prevention and early identification of errors, with above-satisfactory quality performance
• Coach and develop specialists to exceed expectations in their current role and support career progression and mobility
• Follow up on all Quality Control and Quality Assurance findings, performing root-cause analysis when needed
• Identify whether errors are driven by training needs, knowledge gaps, or unclear procedures, and partner with leadership on targeted action plans
• Provide subject matter expertise across credit monitoring activities and quality control routines
• Lead the resolution of escalations received through multiple channels and implement actions to reduce repeat escalations
• Partner with risk and control colleagues to proactively identify and close control gaps
• Interact with internal and external auditors, credit review teams, and regulators as needed
• Manage day-to-day performance, engagement, and development of team members through ongoing mentorship and feedback

Required qualifications, capabilities, and skills

• Bachelor’s degree in Business, Accounting, or a related field
• At least 2 years of experience in credit monitoring and/or quality control, including analysis of legal and financial documents
• Strong understanding of commercial loan products, including documentation and credit agreements
• Strong written and verbal communication skills, with the ability to tailor messages to different stakeholders and levels
• Ability to work independently with minimal supervision, demonstrating strong time management and prioritization
• Strong analytical skills and sound decision-making, with the ability to probe sensitive issues while maintaining integrity and objectivity
• Demonstrated ability to partner effectively in a global environment, collaborating cooperatively and sharing information to support team objectives
• Proficiency with Microsoft Office tools, including Microsoft Excel

Preferred qualifications, capabilities, and skills

• Master of Business Administration (MBA)
• Prior experience leading, coaching, or mentoring team members in an operations or monitoring environment