Job Description

Responsible for overseeing the daily operations of the credit and collection’s function. This role ensures the organization effectively manages credit risk, maintains strong customer relationships, and supports timely collection of outstanding receivables. The Credit Supervisor leads a team of credit specialists. Also working with the department manager, assisting with establishing credit policies, customer credit policies, and customer credit limits,

The supervisor works cross functionally with sales, finance and customer service to support business objectives. This is a working team member role as well as supervising the local team.

Key Responsibilities

Credit Management

Review and approve customer credit applications and establish appropriate credit limits.

Monitor customer credit exposure and recommend adjustments based on risk analysis.

Ensure compliance with company credit policies and procedures.

Analyze financial statements, credit reports, and payment histories to evaluate customer risk.

Collections Oversight

Supervise daily collections activities to ensure timely follow-up on past-due accounts.

Develop and implement effective collection strategies.

Resolve complex customer account issues and disputes.

Monitor aging reports and ensure reduction of delinquent accounts.

Team Leadership

Supervise, coach, and develop credit and collections staff.

Assign workload, establish performance expectations, and monitor productivity.

Provide training on credit policies, systems, and best practices.

Process & Reporting

Prepare and analyze accounts receivable and credit risk reports.

Monitor key metrics such as Days Sales Outstanding (DSO), delinquency rates, and bad debt exposure.

Identify opportunities to improve credit processes and internal controls.

Ensure accurate documentation and compliance with financial policies.

Cross-Functional Collaboration

Partner with sales and customer service teams to resolve customer credit concerns.

Support finance leadership with credit risk assessments and recommendations.

Assist in audits related to accounts receivable and credit management.

Qualifications

Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.

Administration, or related field preferred.

Experience

5+ years of experience in credit, collections, or accounts receivable.

Prior supervisory or team leadership experience preferred.

Skills & Competencies

Strong analytical and problem-solving skills.

Knowledge of credit analysis and risk management practices

Strong leadership and team development abilities

Proficiency with ERP systems and Microsoft Excel

Ability to manage multiple priorities in a fast-paced environment

Working Conditions

Hybrid – Office Schedule (Monday & Friday Remote, Tues., Wed., Thurs., on-site).