Water Corporation

Credit Strategy - Support Officer

Water Corporation  •  Washington (Onsite)  •  4 hours ago
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Job Description

At Water Corporation, we pride ourselves on being more than just a workplace. Our community is made up of committed and energetic individuals who prioritise a healthy work-life balance and embrace a diverse and vibrant culture.

Currently, we have a fantastic permanent, part-time opportunity for an enthusiastic and driven professional to join the Customer Service team as a Credit Strategy - Support Officer.

About the role:

We are seeking a motivated and customer-focused Support Officer to join our Credit Operations team. This is a permanent part-time position (0.6 FTE), with hours designed to align with school schedules, working Monday to Friday from 9:00am to 2:00pm.

This role plays a critical part in managing returned accounts activity while delivering fair, empathetic and effective outcomes for both our customers and the business.

If you enjoy problem solving, taking ownership, and developing your skills across a broad range of credit functions, this could be the role for you.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

  • Real flexibility with options to work from home, 9-day fortnight, flexible work hours
  • Two well-being days each year to do whatever you need to do to feel good
  • Access to long service leave pro rata after 3 years of service
  • Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
  • Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
  • Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.

What you can expect with this role

  • Management of mercantile portfolio, liaising with stakeholders.
  • Processing of daily mercantile referral files.
  • Managing returned accounts, including sorting and scanning returned mail.
  • Uploading daily bulk communications used for the collection of overdue debt.
  • Initiating and managing restrictions and creating work orders for country towns.
  • Preparing correspondence and investigating and analysing customer data.
  • Negotiating payment arrangements and lump sum payments.
  • Delivering outstanding customer service to both internal and external stakeholders.

Your skills and experience

  • You are a proactive problem solver who enjoys taking ownership of your work and contributing to team success. You have a strong customer focus and understand how to balance customer needs with business outcomes.
  • Experience dealing with key stakeholders
  • Excellent interpersonal, communication and customer service skills
  • Strong organisational skills and attention to detail
  • Solid computer skills, including proficiency in Microsoft Office
  • The ability to work autonomously while demonstrating initiative and accountability

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close on 02 August 2026

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website

Water Corporation

About Water Corporation

We’re the principal supplier of water, wastewater and drainage services in Western Australia to hundreds of thousands of homes, businesses and farms, as well as providing bulk water to farms for irrigation.

Our services, projects and activities span over 2.6 million square kilometres. We have regional offices in Perth, Bunbury, Albany, Karratha, Geraldton, Northam and Kalgoorlie which allow our employees to provide a high level of professional expertise to customers.

We have over 3,500 employees and manage an asset base of over $37 billion in water supply, wastewater, drainage infrastructure and bulk water for irrigation.

We’re owned by the Western Australian Government and are accountable to our sole shareholder, the Minister for Water, for delivery of our services in a commercial manner. Most of our surplus is returned to the government as a dividend to contribute to the development of the state, with the remainder reinvested in capital works.

Water Corporation was created in January 1996, in a restructure of the water industry in Western Australia. The Water Authority in turn had been created in 1985 through a merger of the former Metropolitan Water Authority, which operated in Perth, the state capital, and the water and wastewater operations of the former WA Public Works Department. We’re the seventh successive agency to deal with these services in Perth, Western Australia.

We're evolving...

Living on the world’s driest continent, the biggest challenge we face is reducing the impact of climate change.

It’s never been more important to work collaboratively with government, industry, and the community, to secure our water future and take care of our home state.

To support these efforts, our vision focuses on our operations having the lowest possible environmental impact, are safe for all, and are delivered at the lowest total cost.

Industry
Energy & Utilities
Company Size
1,001-5,000 employees
Headquarters
Leederville, AU
Year Founded
Unknown
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