Job Description

CREDIT SOLUTIONS SPECIALIST
Metro Manila, Philippines
Reporting to: Team Leader

We’re an award-winning global outsourcer providing a suite of contact center and back office services, and we’re proud of our success as Australia’s largest outsource provider in the Philippines. As our Credit and Collections Officer, you’ll be responsible for contacting customers with overdue debt and negotiating an appropriate timeframe for payment.

A SNAPSHOT OF YOUR ROLE

• Attending to inbound and outbound calls from / to customers with overdue debt, to collect the overdue amount

• Contributing to the performance of the collections team as a whole, collecting debt on all kinds of products offered by the client

• Provide relevant information to customers about their account to help them avoid delinquency in future, and to ensure they are aware of their government entitlements, where relevant

• Provide assistance and customer education against financial over-commitment

• Provide excellent customer experience while collecting overdue debt

• Uphold the client’s standards of service delivery, dealing with each account in accordance with standard procedures, and in line with relevant regulations

• Negotiate account resolution, payment arrangements and re-payment terms

• Respond to customer queries involving overdue amounts on account and account billing cycle, initiating investigation where required and referring to the appropriate department/s

• Retain customer loyalty while carrying out collections processes

• Account Management Tracking: maintain and update customer accounts to sync payments made and update account status

• Maintain composure in dealing with difficult customers, avoiding confrontation and working together with the customer toward a mutually beneficial outcome

• Carrying out any other adhoc tasks that may be required from time to time

ATTRIBUTES OF A SUCCESSFUL CANDIDATE

• At least 1 year of debt collection experience

• Experience with telco or energy products preferred

• Ability to work in a fast-paced, target driven environment

• Strong sense of urgency

• Excellent negotiation and conflict resolution skills

• Strong problem-solving skills

• Results oriented

• Some account management experience would be advantageous

• Expert multitasker

• Tech savvy

WHAT SUCCESS LOOKS LIKE

• Collections performance meeting or exceeding target

• Achievement of individual and team productivity and quality KPIs

• High customer satisfaction

• Consistent adherence to regulatory requirements

WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration

• Impact

• Passion

• Transparency

Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

Join the A-Team and experience the A-Life!